Federal Sales Support Engineer

Federal Sales Support Engineer

PacStar is currently seeking a talented Federal Sales Engineer to join our Technical Services team, supporting the assigned Sales Account Team and respective programs.

Location: Remote - (Not NY, CA, MN)

We Take Care of Our People:

Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture

Your Challenge:

Sales Engineering support

• Technical Champion for PacStar products and solutions

• Deliver technical presentations and demonstrations to customers

• Technical Pre and Post Sales support

• Analyze requirements, produce engineering designs, create Statements of Work, Work-Time Estimates, Bill of Materials (BOMs), and proposal documents that utilize PacStar products and ancillary networking products for IP voice/data/security/wireless/networking solutions

• Provide technical input into the development of sales proposals, including identification of equipment, contractors, and 3rd party vendors required to complete projects

• Support the sales process, account management teams, and delivery teams

• Interface with sales staff, resellers, and customers’ technical staff in the identification of customer solutions

• Collaborate with sales team to identify opportunities based on complex requirements and communicate these internally within the business areas of PacStar

• Work as the consulting resource for the sales team to communicate compelling value propositions and maximize profit for products and services sales

• Provide Technical guidance to other members of the Sales Engineering Team

• Attend seminars, trade shows, etc. as needed

Designs, configures and installs network infrastructure and systems

• PacStar Strategic and Tactical Unified Communications Products

• PacStar partner products (Cisco, Aruba, etc.)

• Ensure products and services are effectively delivered to the customer

• Obtain and maintain technical certifications necessary for PacStar success

• Provide guidance and support to other Sales Engineering resources for delivery of customer solutions

Provide technical support and customer feedback for clients, product development, and company

• Respond to customer technical support needs for PacStar products of secure network solutions

• Coordinate or manage implementation projects

• Work with Technical Services to develop and deliver services as required

• Identify new product opportunities and customer requests

• Communicate customer feedback on products to PacStar team

• Provide technical and engineering expertise to team supporting all initiatives

• Prepare and deliver customer presentations to all management levels.

Collaborate with Product Development team

• Gather use cases and requirements from customer; communicate these to product development team

• Suggest enhancements to PacStar IQ-Core Software and tactical kits

• Use PacStar IQ-Core Software to assist in configuration of systems whenever possible, and provide feedback to development team

• Other duties as assigned

What you bring:

• US Citizenship required; must be able to obtain and maintain a Secret level security clearance

• B.S. in Computer Science or related field, or equivalent work experience

• Must have at least 5 years successful technical experience supporting sales of technical products in similar fields

• Must have at least 2 -3 years successful experience deploying network technologies such as wireless, VoIP, LAN, WAN, WLAN, security, and/or enterprise IT systems

• Must reside within assigned region with the ability to travel both domestic and international 50% of the time

• Prior US Military Service with honorable discharge is highly preferred

• Expertise in security design and analysis, with hands-on experience using security-related tools

• Strong troubleshooting and problem resolution skills

• Current certifications:

  • At least one CISCO CCNP (Route/Switch, Voice, Security, or Wireless) required

• Excellent interpersonal, technical presentation, and the ability to clearly communicate technical answers to customer inquiries

• Ability to work closely with the sales team to maximize account coordination and the ability to take direction when needed on specific opportunities

• Ability to identify additional sales opportunities and customer needs based on technical input

• Ability to work with customers to overcome objections and obstacles

• Strong system engineering skills with strong project and consulting focus

• Ability to present complex technology to technical and non-technical customer audiences

• Must be able to self-organize workloads and manage all deadlines

• Accuracy and attention to detail is a must

• Experience with the following network management applications such as:  SolarWinds, SNMPc, Microsoft Management Console, Putty, Secure CRT Wireshark

• Windows security administration including certificate management, local security policy, and Active Directory

• Comfortable editing XML and Windows registry

• Use of an issue/bug tracking system

Who We Are:

Our Values

Environmental, Social and Governance

Pacific Star Communications, a Curtiss-Wright company, designs, manufactures and integrates hardware and software systems that enable rapid deployment of enterprise-class communications anywhere in the world. Intuitive and wizard-based, IQ-Core Software simplifies setup and enables management of these complex deployed networks by users with limited training. Our systems are used in mission-critical environments including military and disaster recovery - that demand the highest possible levels of quality. Innovation, creativity, and quality are built into our DNA here at PacStar and we look for the same in our employees. In return, we offer a rewarding environment in which our employees can thrive.

#LI-YH1

No unsolicited agency submittals please.  Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal.  Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.  

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening.  In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. 

Curtiss-Wright is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.

For US Applicants: EEO is The Law – click here for more information.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.