Revenue Operations Manager

£90k - £100k + equity

🌍 Location - United Kingdom, fully remote

👉 Who we are

We’re a fully remote team of 50+ people building the market leading design system platform 🚀 We are a “remote-first” and there’s no requirement for anyone to come into our London co-working space on a regular basis - more details on what remote-first looks like

zeroheight enables companies to document, maintain and scale their design systems – all in one central hub. Here is an example of Uber's design system site built with zeroheight. Join us on our mission to enable every product team in the world to ship magical user experiences 10x faster than today!

This role will report directly into our Head of Sales. In terms of the revenue org, we have established Sales, CS, Marketing, Operations and Data teams, alongside dedicated CS Ops support and a Marketing Ops manager, but in terms of RevOps as a function - we are looking to take this to the next level. This is a pivotal role where you’ll have the opportunity to shape and scale the RevOps function from its early stages, making a direct impact on our growth trajectory.

👈 Who you are

You’re an experienced Revenue Operations Manager, having supported and aided the revenue function in achieving revenue goals by aligning sales, marketing, and customer success operations to maximise revenue growth and efficiency. You’ve experienced and enjoy building and owning a RevOps function and you’ll have experience in both an established and starting from scratch environment.

📝 What you’ll do

As Revenue Operations Manager, you’ll own all of Revenue Operations and have the following key responsibilities:

🔧 Sales and Customer Success Operations

• Establish and maintain sales processes and workflows to ensure efficiency and effectiveness in lead management, pipeline progression, and deal closure
• Partner with and support CS Ops to analyse customer data and processes, identifying trends and areas for improvement for Customer Success Managers and Account Managers

📊 Reporting, Data Integrity, and Insights

• Design and develop dashboards and reporting to enable and inform stakeholders and individual contributors within the revenue org
• Monitor and report on key processes and KPIs, leveraging this data to produce decks and reporting for OKRs, QBRs, Operations, Board and team meetings
• Maintain data integrity within our revenue tool stack
• Work cross-functionally with the Customer Success, Marketing, Finance, and Data teams to ensure data consistency and be a key contributor to the annual planning and modelling process

🛠️ Technology and Tool Management

• Manage and support the revenue technology stack, including but not limited to HubSpot, Planhat, Amplemarket, Gong, Fireflies, LinkedIn Sales Navigator, and Juro
• Discover, research, implement, and optimise new tools to support revenue operations
• Ensure all systems are integrated and functioning properly to support seamless data flow and accurate reporting, collaborating cross-functionally with teams managing critical tools such as HubSpot

🚀 Process Improvement and Innovation

• Optimise revenue team workflows and tools to enhance productivity and optimise performance metrics
• Remain educated on revenue operations trends and best practices to optimise personal, team, and company efficiency
• Continuously discover, recommend, and implement improvements to make the revenue organisation more efficient, particularly leveraging AI and tooling

📚 Knowledge Management and Enablement

• Document procedures, guidelines and best practices to facilitate knowledge sharing and smooth onboarding of new team members

⚙️ Skills/experience we believe you’ll need

If you don’t quite tick all these boxes but think you’ll be a great fit, we encourage you to apply anyway:

• 5+ years in Data/Revenue/Sales Operations roles
• Experience working for a SaaS business and ideally in an early stage environment
• Deep understanding of Hubspot
• Excellent analytical and problem-solving skills, with the ability to synthesise complex revenue data into actionable insights
• Strong project management capabilities to lead initiatives and drive process improvements and just as happy getting stuck into the details to make things run smoothly
• Effective communication and presentation skills to convey complex information to various stakeholders, including senior management
• A collaborative and team-oriented approach, with the ability to work cross-functionally and influence decision-making
• Strong business acumen and strategic thinking, with a focus on driving revenue growth and business success

💪 Bonus skills

It would be great if you also tick some of these boxes:

• Experience with any of the below tools:
• Amplemarket
• Gong
• Data enrichment tools (we are mostly using Apollo but experimenting with other tools currently like Insycle and Hubspot)
• Other data tools (we mostly use Hex)
• Other outbound prospecting tools
• Experience contributing to the build and scale of an outbound pipeline creation motion

Benefits 🥗

Find out more about our team and company perks here :)

More about zeroheight 🖼

We’re building the world’s UX infrastructure and lowering the barrier to creating great user experiences by enabling any company in the world to have a sophisticated design system. We’re allowing companies to design and develop user experiences in a much more systematic way and deliver high quality UX 10x faster.

We've built a design system documentation product people love and thanks to this we've grown through word-of-mouth to 1600+ customers including multiple Fortune 100s. We're the market leader in our category and have the backing of world-class investors like Tribe Capital, Y Combinator and Adobe. But design system documentation is just the beginning... we're now perfectly positioned to become the leader in DesignOps and transform how products are built 🚀

You can learn more on our About us page

🤝 Process

At zeroheight, we value efficiency and simplicity in everything we do, including our hiring process! Here’s how you can soon become a part of our team:

1. Submit your application ▶️ Kickstart your journey by applying and including a cover message where you briefly describe why you’re a great fit for this Revenue Operations Manager role – use specific examples to highlight how your experience matches our requirements
2. Intro chat 👋 (30min, video call): If your experience and skills seem to align with our needs, we’ll arrange an introductory video chat to get to know each other!
3. Experience deep-dive 📚 (60min, video call): If we both feel there is potential for a great match, we’ll schedule a call to dig into your experience and overall skills and experience in RevOps. We’ll discuss some of the challenges you’ve encountered, projects/initiatives you’ve run and give some examples of projects we foresee being owned by you at zeroheight, to understand how you’d approach them
4. Meet the team (2x 30min, video calls): We would love for you to meet with some of the wider Ops team to have some time with more zerohires and for you to gain some wider context before heading into the next stage of your interview
5. RevOps Plan 🎬 (60min, video call): This will be an opportunity for you to present your findings from the ‘Meet the team’ stage and understand how you would approach them. We will give you some additional resources prior as to our current set up, our tool stack, some of the problems we’re looking to solve
6. Founders interview 🌱 (60min, video call): Finally, our founders and someone else from our leadership team will have a call with you and ask questions covering some of your career and experiences to get to know you as a person and what you value

If this role seems like a good fit, go ahead and apply! 👆

We look forward to meeting you and are really excited about the possibility of you joining us on the zeroheight journey 🚀

DEI statement 💖

At zeroheight we live and breathe our values, building an inclusive and diverse team is what makes us great. We are proud of the culture we’ve created and by embracing individuality we continue to add to our culture.

We look to hire the best, give an amazing experience throughout and we don’t discriminate against who or what you are. Our employees are encouraged to be their authentic selves, allowing us to celebrate our differences and learn from one another. All we ask is that you be yourself, love what you do and give 100%.

Take a look at our current DEI stats here.