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Principal Premier Support Engineer – Azure Support Architect

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Missouri (USA)

Offer summary

Qualifications:

Expert-level knowledge of Microsoft Azure solutions and services., Strong technical background in cloud architecture, networking, and databases., Proven experience in customer support and incident management., Continuous learning mindset with a focus on Azure technologies and certifications..

Key responsabilities:

  • Manage a ticket queue and lead high-level initiatives for Azure support.
  • Provide advanced technical support and act as a final escalation point for complex incidents.
  • Maintain proactive communication with clients and advocate for their needs.
  • Contribute to service improvement and internal documentation for Azure support.

US Cloud logo
US Cloud SME https://www.uscloud.com/
51 - 200 Employees
See all jobs

Job description

The Azure Support Architect is responsible for providing expert-level support and guidance for Microsoft Azure solutions. In this position, you'll manage a ticket queue, lead high-level initiatives, drive strategic planning, and offer expert-level technical guidance around Azure.  The Azure Support Architect involves significant leadership, deep technical expertise, and strategic decision-making to impact client success and service enhancement. 

Break/Fix Ticket Resolution 

  • Provide advanced technical support across Azure services, including virtual machines, storage, networking, identity management, and databases. 

  • Act as a final escalation point for complex Azure incidents, ensuring rapid diagnosis and resolution. 

  • Document troubleshooting steps thoroughly and maintain accurate records for future reference. 

Service Improvement Contribution 

  • Identify and suggest improvements to enhance service delivery. 

  • Contribute to Knowledge Base articles and share lessons learned. 

  • Analyze ticket trends and recommend changes to prevent recurring issues. 

Proactive Account Management and Customer Communication 

  • Maintain regular communication with clients, addressing issues proactively. 

  • Advocate for client needs, providing strategic solutions aligned with their goals. 

  • Monitor client systems and offer advice to prevent technical issues. 

Support Knowledge Lake Buildout 

  • Champion the creation and maintenance of Azure-focused internal documentation and training resources. 

  • Contribute to the team's Azure knowledge repository to ensure efficient and consistent support delivery. 

  • Translate complex Azure issues into understandable guidance for both technical and non-technical audiences. 

Continuous Learning and Development 

  • Stay current with the latest Azure technologies, certifications, and best practices. 

  • Pursue ongoing professional development in cloud architecture, cybersecurity, and emerging Azure solutions. 

  • Share Azure knowledge with peers through training sessions, mentoring, and team collaboration. 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft AzureStrategic Decision MakingHelp Desk SupportBusiness CommunicationVirtualizationIdentity And Access ManagementKnowledge BaseRelational DatabasesStoragesBusiness Process ImprovementMicrosoft NetworkingCyber SecurityMicrosoft AzureCloud Computing

Other Skills

  • Leadership
  • Troubleshooting (Problem Solving)
  • Problem Solving
Are you interested?

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