Offer summary

Qualifications:

Excellent written and verbal communication skills are essential., Strong problem-solving abilities and sound judgment are required., Exceptional attention to detail and a growth mindset are important., Experience in a content moderation environment is a plus, but not mandatory..

Key responsabilities:

Review approximately 500 student posts per hour to ensure community safety.

Interpret nuanced student communications and provide age-appropriate feedback.

Make swift decisions to uphold community standards and guidelines.

Collaborate with the team to refine moderation policies and enhance the community experience.

Job description

This application will close on May 4, 2025. Thank you for understanding! We’re hiring 4-6 Content Moderators to start training asynchronously on June 4, 2025 and training live on June 9, 2025.

Location: 100% remote within the U.S. (any U.S. time zone)

Classification: Full-time, 30-40 hours a week

Pay Range: $17.10 to $24.10 per hour

Join our Community Engagement team as a Content Moderator and make a difference in children’s lives!

Content Moderator at Miaplaza

At Miaplaza, we're revolutionizing homeschool education, and our Content Moderators are key to safe socializing in support of our mission. We're not your typical moderation team – our safety experts are youth-savvy coaches with an eye for detail and a passion for positivity.

As a Content Moderator, you'll join our high-volume team, reviewing over 500 student posts per hour during our typical season. This rate is much higher during peak seasons. You’ll be a trusted guide for students developing valuable social skills while ensuring our online community is both safe and supportive.

From nicknames and statuses to articles and videos, you’ll decide what goes live and what goes back to the student for revisions. This includes understanding that there is rarely a clear right or wrong answer in student content moderation. You thrive when asked to interpret “the gray area.”

Key Responsibilities

Champion a safe, positive, and engaging community by reviewing student posts (~500 hourly)
Identify nuanced posts by students that may not be directly addressed in content guidelines
Decode and interpret hidden messages or meanings in student communication
Provide prompt, kid-friendly, and encouraging responses to student inquiries
Empower students with clear, age-appropriate explanations of moderation decisions
Make swift, thoughtful decisions to uphold community standards
Stay current on trends to connect meaningfully with students
Collaborate to refine policies and enhance the community experience
Commit to excellence through accurate documentation and continuous growth

What We’re Looking For

Naturally builds rapport and offers thoughtful guidance
Dedicated to student safety
Resilient and positive in challenging situations
Excellent written and verbal communication skills
Balances efficiency with kid-friendly coaching
Strong problem-solving abilities and sound judgment
Exceptional attention to detail
Outstanding interpersonal and communication skills
Embraces a growth mindset and values constructive feedback
Proven ability to work independently, manage schedules, and meet deadlines
Experience in a content moderation environment (bonus points, but not required!)