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Vice President of Operations

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree in Business Administration, Finance, or a related field preferred., Minimum of 10+ years of progressive experience in operations management, preferably in healthcare or telehealth., Strong knowledge of legal and HR principles, with at least 8+ years in healthcare compliance and legal management., Excellent analytical, problem-solving, and communication skills..

Key responsabilities:

  • Oversee financial planning, budgeting, and forecasting processes to drive operational decision-making.
  • Ensure compliance with healthcare regulations and develop effective business compliance programs.
  • Lead the development of contingency plans and champion business intelligence capabilities for data-informed decisions.
  • Support operational maturation and foster a high-performance culture through team leadership and mentorship.

Plume Clinic logo
Plume Clinic Healthtech: Health + Technology Scaleup https://www.getplume.co/
51 - 200 Employees
See all jobs

Job description

About Plume:

Plume Health is a passion-fueled, mission-driven company that is trans-founded with a vision to transform healthcare for every trans life. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US.

This work is deeply personal and heart-driven, and we want teammates who care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive, and fun work environment filled with purpose.

About the Role:

The Vice President of Operations will play a pivotal role in driving the efficiency and effectiveness of Plume's core business operational functions. This executive leader will oversee Finance, Revenue Cycle Management (RCM), Legal, and Human Resources, ensuring alignment with the company’s strategic goals and fostering a culture of operational excellence. While deep expertise in each area is not required, a strong understanding of interdependencies and experience in managing cross-functional teams is essential. The VP of Operations will report directly to the co-founders and serve as a key member of the executive leadership team.

Responsibilities:

Financial and Revenue Cycle Operations:
  • Oversee financial planning, budgeting, and forecasting processes.
  • Monitor financial performance, analyze key metrics, and provide insights for operational decision-making.
  • Provide strategic direction and leadership for the Revenue Cycle Management (RCM) and Billing departments, ensuring efficient and effective processes.
  • Oversee all aspects of billing, coding, and collections to maximize revenue capture and minimize errors.
  • Monitor key performance indicators (KPIs) for RCM and billing to drive continuous improvement.
  • Oversee the resolution of escalated payor disputes and issues, fostering strong relationships with key payors.
  • Monitor and analyze trends in payor behavior and reimbursement policies.

    • Legal, Compliance, and People Operations:
  • Oversee legal matters, ensuring compliance with healthcare regulations, privacy laws, and other relevant legal requirements.
  • Develop and implement effective business compliance programs and mitigate legal risk.
  • Collaborate with the Senior Director of People Operations to ensure alignment between people operations strategies and overall company objectives.
  • Support the Senior Director of People Operations in fostering a high-performance culture and ensuring the effective management of all People Operations functions.
  • Serve as a key steward of the organizational culture, ensuring that all practices, policies, and programs reflect and reinforce our core values.

    • Contingency Planning and Business Intelligence:
  • Lead the development and implementation of comprehensive contingency plans to address potential operational disruptions.
  • Oversee the identification and analysis of potential operational risks and vulnerabilities.
  • Ensure regular testing and updating of contingency plans.
  • Champion the development and utilization of business intelligence (BI) capabilities to drive data-informed operational decisions.
  • Collaborate with stakeholders to define BI requirements and ensure data accuracy and accessibility.
  • Drive the use of BI insights to identify operational efficiencies and areas for improvement.

    • Operational Excellence and Team Leadership:
  • Support the operational maturation of the organization holistically via common business operating frameworks and tools
  • Implement processes and initiatives to improve efficiency, reduce costs, and enhance overall operational effectiveness.
  • Utilize data analysis to drive operational improvements and inform strategic decisions.
  • Lead and mentor direct reports, fostering a high-performance culture and supporting their professional growth.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Promote cross-functional collaboration and communication to achieve operational goals.

    • Must-Have:
  • A strong understanding and appreciation of the trans experience. 
  • Bachelor's degree in Business Administration, Finance, or a related field preferred.
  • Minimum of 10+ years of progressive experience in operations management, preferably in the healthcare or telehealth industry.
  • Minimum of 10+ years of progressive experience in financial management and RCM experience.
  • Minimum 8+ years of experience in healthcare compliance and legal management strongly preferred
  • Proven track record of successfully leading and managing cross-functional teams.
  • A strong knowledge of legal and HR principles.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication and interpersonal skills.
  • Knowledge of healthcare compliance and regulations.
  • Experience with process improvement.

    • Nice-To-Have:
  • Prior experience in a growth-stage startup environment.
  • Prior business consulting experience.
  • Partnership and contracting experience between healthcare entities.
  • Experience working with mission-driven organizations.
    • All Full-Time Employees are Eligible for:

    • Ground-Floor Equity (Series B)
    • Free Medical, Dental, and Vision on the first of the month after you start full-time work
    • Unlimited PTO
    • 11 paid holidays and company shut-down for a week in December
    • 401(k)
    • Free Plume and BetterHelp Subscriptions

    Everyone associated with Plume gets the major benefit of having the best coworkers you could imagine if you love fiercely intelligent, heart-forward, and mission-driven collaborators.

    At Plume, we structure our compensation to reflect cost-of-living differences across regions. Our salary tiers are based on the cost of living relative to the national average. We use these tiers to maintain fair and competitive compensation across all locations. Tier placement will be discussed during the offer stage.

    Plume is an equal-opportunity employer. Trans and gender-nonconforming individuals are strongly encouraged to apply, particularly those who identify as People of Color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will provide reasonable accommodations to individuals with disabilities upon request. Please let us know if you require any accommodations to apply or interview for this position.

    Only those legally authorized to work in the USA are eligible to apply; residency in the USA is a requirement of employment for this role.

    Discover more about Plume at www.getplume.co and become part of our award-winning journey towards transforming healthcare for every trans life. Join us today in shaping the future of healthtech and LGBTQ+ care!

    Please be aware that employment scams are on the rise. Plume will only contact candidates using an official "@getplume.co" email address. Plume does not conduct interviews via email and will never request banking information through text or email. Please protect your information!

    We’re so grateful for your interest in joining our team! To help us keep our operations running smoothly and ensure fair consideration for all candidates, we kindly ask that you refrain from reaching out to staff members directly regarding open roles.

    Required profile

    Experience

    Industry :
    Healthtech: Health + Technology
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Revenue ManagementFinancial ManagementBusiness OperationsMedicareProcess ImprovementLaw Practice ManagementCross-Functional CollaborationPartnership Act

    Other Skills

    • Decision Making
    • Communication
    • Analytical Skills
    • Social Skills
    • Problem Solving
    • Consulting
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