Accompany Health is on a mission to give low-income patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice. We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way. To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us. To learn more about career opportunities at Accompany Health check out our career page at www.accompanyhealth.com/careers.

We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.

To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.

While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.

About the role:

Accompany Health Pharmacy Technicians are a key part of our Integrated Care Teams, which also include physicians, advanced practice clinicians, community health workers, patient experience navigators, social workers, Registered Nurses, psychiatrists, and pharmacists. Together this team is responsible for providing and coordinating holistic, patient-centered care for an intimate panel of patients with complex medical, behavioral health, and social needs.

As an Accompany Health Pharmacy Technician, you will have the opportunity to reshape healthcare delivery for underserved patients. You will work with patients and providers to perform outreach to support our pharmacy program, medication adherence program, and value-based care for patients with clinical quality needs. The technician will collaborate with the primary care team to deliver a wide range of clinical services for referred patients, assist in coordination of care with external pharmacies and providers, and help identify barriers to medication access and adherence.

Responsibilities will include:

Working directly with patients, pharmacies, and providers to assess medication adherence patterns, identify factors contributing to non-adherence, and support the medication adherence program

Coordinating adherence strategies to meet patient needs including:

Transitioning patients to 90-day & mail order prescriptions

Synching medications to refill at the same time

Providing refill reminders for patients and caregivers

Educating patients on the importance of medications

Working with patients and pharmacies to ensure medications are picked up and taken as directed

Addressing medication affordability through use of generics, formulary medications, low cost pharmacies, and charitable programs

Engaging with providers to coordinate prescription refills and renewals

Engaging with pharmacies to coordinate prescription fulfillment

Proactively identifying members who may be at-risk for medication non-adherence

Serving as a resource to the care team for medication-related inquiries pertaining to formulary tiers, prior authorizations, formulary exceptions, and cost-sharing

Scheduling member appointments with our clinical pharmacist for medication adherence issues or medication reconciliation

Documenting patient care activities in the electronic medical record (EMR) to track clinical pharmacy interventions and oversight responsibilities

Reconnecting patients with the primary care team, if necessary, to help coordinate the completion of their quality health maintenance

Working efficiently with multiple providers and providing remote coverage of other markets as assigned

Continuously learning and adapting workflows to improve patient care

Assisting with other patient care and quality initiatives as needed to promote positive health outcomes and support our health care team

What makes you a fit for the team:

Passionate about caring for complex, historically underserved patients with co-occurring chronic and behavioral health conditions in an integrated, multi-disciplinary model anchored in home-based and tech-enabled virtual care

Committed to providing the highest quality, outstanding clinical care to all patients, regardless of their needs

Consistently go the extra mile to ensure that our patients have the best healthcare experience possible

Desired skills and experience:

Required

High school diploma or GED

Nationally Certified Pharmacy Technician (CPhT) with at least three years of work experience in this field

Strong customer service skills

Strong interpersonal skills with the ability to engage with patients in virtual and in-person settings

Ability to build and maintain meaningful relationships

Strong desire to work closely with underserved Medicare and Medicaid populations

Experience with navigating Medicare Part D and Medicaid prescription coverage (pharmacy help desk, formulary, prior authorizations, etc.)

Experience with pharmacy-related quality programs and medication adherence

Experience working on an interdisciplinary care team in a healthcare setting

Ability to work during normal business hours (M-F 8AM-5PM EST)

Preferred

Prior experience using an Electronic Medical Record (EMR) (Athena knowledge is a plus!)

Previous call center or telephonic experience

Bilingual in Spanish, Arabic, Portuguese, or Haitian Creole

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For Patient Facing Roles

To keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.

We embrace diversity and believe it creates a healthier atmosphere: Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Pharmacy Technician - Medication Adherence

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