Offer summary

Qualifications:

Excellent written and verbal communication skills in English., Previous experience in customer service, preferably in hospitality or property management., Demonstrated proficiency in using vacation rental platforms like Airbnb, Booking.com, and VRBO., Strong problem-solving skills and ability to work independently in a remote environment..

Key responsabilities:

Serve as the primary point of contact for guest inquiries across multiple communication channels.

Manage bookings and reservations on platforms such as Airbnb, Booking.com, and VRBO.

Handle customer service issues efficiently and coordinate with the on-site property management team.

Maintain meticulous reservation records and proactively identify opportunities to enhance guest experiences.

Job description

This is a remote position.

Schedule:

40 hours per week
Thursday, Friday, Saturday, Sunday, Monday: 8am to 4pm Tampa, FL
Includes 30 minutes paid break
Client Time Zone: Eastern Time (Florida)

Client Overview:

Join a thriving vacation rental management company that’s making waves in the Florida hospitality industry! Our client manages an impressive portfolio of properties across the Sunshine State, catering to travelers from around the globe through popular platforms like Airbnb, Booking.com, and VRBO. As a rapidly growing business in the competitive vacation rental market, we’re seeking passionate individuals to help us deliver exceptional experiences to our guests and property owners alike.

Job Description:

Embark on an exciting career in the dynamic world of vacation rentals as a Customer Service Representative for our expanding Florida-based property management company. In this role, you’ll be the friendly voice and helpful presence behind our brand, ensuring smooth operations across our diverse portfolio of vacation properties. You’ll manage guest relations, handle bookings, and maintain our high standards of customer satisfaction across multiple booking platforms. This position offers the perfect blend of hospitality industry excitement and the flexibility of remote work, allowing you to be part of creating unforgettable vacation experiences for travelers while working from the comfort of your own home.

Responsibilities:

Serve as the primary point of contact for guest inquiries, providing prompt and professional responses across multiple communication channels
Manage bookings and reservations efficiently on platforms such as Airbnb, Booking.com, and VRBO, ensuring accuracy and maximizing occupancy rates
Handle customer service issues with grace and efficiency, turning potential challenges into opportunities for guest satisfaction
Coordinate seamlessly with our on-site property management team to swiftly resolve any property-related issues
Maintain meticulous reservation records and guest information, ensuring data accuracy and privacy
Become an expert on our properties and local attractions, providing guests with valuable information to enhance their stay
Proactively identify opportunities to upsell services and improve guest experiences
Contribute to the continuous improvement of our customer service processes and standards

Requirements

Excellent written and verbal communication skills in English, with a warm and professional demeanor
Previous experience in customer service, preferably in hospitality, property management, or a related field
Demonstrated proficiency in using vacation rental platforms such as Airbnb, Booking.com, and VRBO
Strong problem-solving skills and the ability to work independently in a remote environment
Exceptional multitasking abilities to manage multiple properties and guest inquiries simultaneously
Flexibility to work evening hours (Eastern Time) and potentially extended hours as needed
Tech-savvy with the ability to quickly learn new software and booking systems
Passion for the hospitality industry and a commitment to creating outstanding guest experiences
Reliable home office setup with a strong internet connection
Ability to maintain composure and deliver high-quality service during peak seasons and high-stress situations