Offer summary

Qualifications:

Experience in medical administrative support, preferably in physical therapy or outpatient settings., Proficiency in using EMRs and Microsoft Office, including Teams, Excel, Word, and Outlook., Knowledge of HIPAA regulations and healthcare documentation practices is essential., Strong organizational, time management, and communication skills are required..

Key responsibilities:

Function as an extension of the front office and administrative team, handling administrative intake and scheduling.

Communicate with insurance authorization teams and assist with overflow calls and billing inquiries.

File clinical documentation accurately and ensure compliance with HIPAA regulations.

Develop and maintain Standard Operating Procedures (SOPs) and monitor accounts for discrepancies.

Job description

This is a remote position.

Join a mission-driven team that's redefining patient care through excellence and compassion. Virtual Rockstar is hiring a highly organized and detail-oriented Medical Virtual Assistant to support our client, MAXX Therapy, a leading physical therapy clinic based in Louisiana. This fully remote, full-time contract position is ideal for a candidate who thrives in a structured, high-performance environment and has experience in medical administrative support.

As a Virtual Assistant, you will play a vital role in enhancing operational efficiency, supporting clinical documentation, and ensuring patients receive timely and exceptional care.

About our client:

MAXX Therapy is built on a foundation of core values: Excellence, Integrity, Family, Respect, Professionalism, and Faith. Their mission is to provide the “exxtra” in everything they do, with a focus on uplifting patients, supporting team members, and fostering a welcoming clinic environment.

Responsibilities

You will function as an extension of the front office and administrative team, with duties that include:

Administrative Intake and Scheduling

Review and process incoming faxes and patient referrals
Gather patient demographic and referral details
Schedule new evaluations and follow-up visits
Send and track completion of intake paperwork
Call to confirm appointments with new patients

Communication and Coordination

Communicate with insurance authorization teams, assist as needed
Coordinate tasks using Microsoft Teams
Assist with answering overflow calls and basic billing inquiries

Clinical Documentation and Compliance

File Plans of Care and update EMRs accurately
Run reports to track overdue notes and recertifications
Respond to medical records requests in compliance with HIPAA

Workflow Optimization

Develop and maintain Standard Operating Procedures (SOPs)
Audit charts for accuracy and documentation completeness
Monitor accounts for discrepancies or missing information

File and Data Management

Organize and categorize incoming documentation in patient charts
Maintain accurate, timely, and compliant records in the EMR system

Tools and Platforms Used

Empower EMR, Clinicient, FOTO
Microsoft 365 (Teams, Excel, Word, Outlook)
Nextiva, QuickBooks, Canva, Comprehend AI, ChatGPT
MedBridge and other clinic support tools

Requirements

Experience in medical administrative support, ideally in physical therapy or outpatient settings
Proficiency in using EMRs, Microsoft Office, and cloud-based communication tools
Knowledge of HIPAA and healthcare documentation practices
Strong organizational and time management skills
Clear and professional verbal and written communication
Available to work full-time during U.S. business hours (Central Standard Time)

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.