Offer summary

Qualifications:

GCSE Maths and English at Grade C or above (or equivalent), Previous experience working on a reception desk or within a busy switchboard environment, Strong administrative skills, Experience in a customer-facing role..

Key responsabilities:

Answering incoming calls in a polite and professional manner (approximately 100 calls per day)

Supporting with administrative tasks and other ad hoc duties as required

Handling client interactions over the telephone

Providing first-class service to clients and professional partners.

Job description

This is a remote position.

About the Firm

Our client is a highly respected and award-winning law firm specialising in personal injury and clinical negligence claims. With a strong reputation nationwide, they are recognised for providing outstanding legal services and are consistently rated highly by their clients. The firm is proud of its longstanding commitment to supporting individuals through difficult times, with client care at the core of its values.

The Role

An opportunity has arisen for an experienced Receptionist to join the team, delivering a first-class service to clients and professional partners.

The Reception Team plays a vital role as the first point of contact for the firm and handles a high volume of calls, requiring excellent customer service skills in a fast-paced environment.

Requirements

Key Responsibilities

Answering incoming calls in a polite and professional manner (approximately 100 calls per day).
Supporting with administrative tasks and other ad hoc duties as required.

Person Specification

GCSE Maths and English at Grade C or above (or equivalent).
Previous experience working on a reception desk or within a busy switchboard environment.
Strong administrative skills.
Experience in a customer-facing role.
Confidence in handling client interactions over the telephone.
NVQs or other relevant business administration qualifications are advantageous.
Previous experience within a law firm or legal services environment is desirable.

Working Hours

Standard working hours are Monday to Thursday, 8:30am to 5:30pm, and Friday, 8:30am to 5:00pm.

Required profile