Offer summary

Qualifications:

Bachelor's degree required., 5+ years of IT experience in software development life cycle., 3+ years of hands-on experience with Salesforce.com Sales Cloud., 3+ years of experience with CPQ platforms like Salesforce CPQ..

Key responsibilities:

Own and manage the Lead-to-Cash tech stack lifecycle.

Meet with business leaders to define requirements and goals.

Collaborate with stakeholders to build a technology roadmap.

Lead Salesforce CRM application projects related to Lead-to-Cash.

Job description

About Arctera

Arctera keeps the world’s IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera.

Arctera is behind the scenes making sure that many of the biggest organizations in the world – and many of the smallest too – can face down ransomware attacks, natural disasters and compliance challenges without missing a beat. We do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec.

Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage, and defend against illegal or immoral use of information.

It’s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation – and the arrival of the age of AI – has set the course for a new explosion in data creation.

Joining the Arctera team, you’ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world’s critical infrastructure and to keep all of our data safe.

We are seeking a dynamic and hand-on experienced Senior Product Manager to lead and deliver our Go-to-Market initiatives under the IT Business Applications team. As a member of the Arctera Information Technology team, this role is a high business revenue growth impact individual contributor role, responsible for creating and delivering value with business process optimization and systems automation on the Lead-to-Cash area. It’s a unique and exciting opportunity to implement Marketing Cloud, Sales Cloud and Revenue Cloud platforms and related tech stack from scratch. You are expected to have hands-on experience with the Salesforce and CPQ platforms. You will be engaging and collaborating with executives and the operational leadership teams from Marketing, Channel, Sales, Sales Operations and Partner Marketing teams including with the IT offshore delivery team.

Responsibilities:

Own and manage Lead-to-Cash tech stack lifecycle and improvements
Meet with business leaders, decision makers, systems owners, and end users to define business requirements and systems goals
Collaborate with functional leadership and stakeholders to build at least four quarters of a technology roadmap to deliver business capabilities
Subject matter expert for Lead-to-Cash along with strong CPQ expertise
Provide strategic guidance for the internal business teams on processes and technology footprint, and be hands-on with implementations
Establish and maintain scalable processes that ensure industry best practices are followed
Facilitate discussions among business owners to understand problem statements, assess the business impact and gather requirements
Manage the projects and enhancements prioritization with the business teams and set the expectations on deliverables
Lead, deliver and support the Salesforce CRM application related projects on the Lead-to-Cash area
Implement new business processes and improve the existing ones
Interact with cross-functional IT teams to align business requirements and understand the impact of changes to the downstream systems
Develop the functional and high-level technical design document for new business requirements and deliver to our IT offshore delivery team
Document business process flows and requirements and align them with the sprint process
Work closely with offshore Salesforce development team to define and implement the solutions as part of sprint delivery cycles
Help business users to complete the UAT and drive the delivery of system enhancements
Provide training to end users if needed

Basic Qualifications:

A bachelor’s degree is required
Minimum 5+ years of IT experience in a complete software development life cycle process including System Analysis, Development, Testing, Implementation and Documentation
Minimum 3+ years of experience on Salesforce.com Sales Cloud platform and must have hands-on experience
Minimum 3+ years of experience on Configure-Pricing-Quoting (CPQ) platforms such as Salesforce CPQ and Apttus/Conga CPQ

Additional Qualifications:

Strong knowledge and experience of implementing top of the funnel processes such as lead management, account management and partner relationship management
Flexible and adaptable in learning and understanding new technologies
Excellent leadership and project delivery skills
Excellent communication skills, with the ability to effectively interact with both technical teams and non-technical business stakeholders
Ability to effectively prioritize and execute tasks in a high-pressure environment
Highly self-motivated and directed by being a great team player
Keen attention to details

Required profile