Offer summary

Qualifications:

Must be located in Idaho, 1 year of Call Center experience, 6 months of Customer Service experience, Basic typing/computer skills with excellent navigational abilities..

Key responsibilities:

Handle inbound calls from Members, Clients, and Facilities

Serve as the frontline representative for Medical Transportation Management (MTM)

Manage a variety of tasks that increase in complexity with skill progression

Maintain a quiet and distraction-free workspace for taking calls.

Job description

MTM is looking for Remote Customer Care Representatives located in Idaho

Available Shifts:

Shifts Vary

Pay Rate:

$16.00

All you need for the Customer Care Representative role is:

Must be located in the State of Idaho
1 year of Call Center experience
6 months Customer Service experience
Basic typing/computer experience with excellent navigational skills
High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
A quiet space within the home free of distractions to take in-coming calls.
Prior MTM employees must have 6 months of experience with MTM

What you will be doing:

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

Health and Life Insurance Plan
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Birthday Holiday
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture.

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