Senior Manager, Core Product Analytics

Ready to be a Titan?

Our core service offering generates hundreds of millions of dollars for ServiceTitan and is central to the operation of thousands of businesses.  ServiceTitan is looking for an extraordinary Senior Manager of product Analytics to develop insightful and in depth reporting and take our understanding of our core product to the next level. We need to understand what parts of our product are making our customers successful and what parts need more work.

What You'll Do:

• Manage a team of 7, including one people manager, of product analysts

• As a leader, you will work with VP level stakeholders to set roadmaps for the Core product analytics team

• As a manager/doer, you will own key analyses on our most complicated problems 

• Creatively answer questions nobody is asking but that help us improve how we run our business

• Create KPIs that measure the health of our core product and its impact on our customers

• Assist the sales and marketing teams in creating product impact claims for major deals

• Mentor and grow your teammates to deliver strong products across the business

• QA results from your team and partner teams to ensure high quality results have been delivered 

• Work with our data engineering team to help create data marts that allow for self service and accelerate our speed to value over time 

• Produce Tableau dashboards that are key resources for our partner teams 

Required Skills:

• Must have experience leading product analytics teams,

• Comfortable with tight deadlines in a high-growth environment; Ability to prioritize projects based on ROI and timing in the presence of ambiguity 

• Bachelor degree in a business or quantitative field

• 8+ years of experience as a business analyst (SQL/Tableau) 

• 4+ years managing a team of at least 5+ people 

• Tableau and/or powerBI (Tableau strongly preferred)

• SQL expertise and previous experience with data warehouses (Snowflake preferred)

• Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with great attention to detail 

• Ability to creatively start new projects; viewed as both indistinguishable and indispensable from the business teams you partner with

• Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ product managers/engineering leadership

• Experience using clickstream data to make key product decisions

Preferred Skills:

• Experience with FullStory

• Experience in dbt (data engineering)

• Experience in python (data manipulation)

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $183,400 USD - $245,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.