Technical Consultant **** CST & EST Preferred

Are you an expert in tech consulting?

Would you like to join our great team?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About our Team
Works with our clients implement and optimize Fraud & Identity solutions through the full customer life cycle.

About the Role
As a Technical Consultant with the Professional Services Team (North America), you will provide SAS application integration services to clients. You will be responsible for analyzing their needs, customizing software configurations and workflows, and supporting integration and test to move customers from contract to production.

Requirements:
•    Bachelor’s degree or equivalent experience, with preference for a technical or engineering discipline
•    2 years of technical implementation experience 
•    2 years' experience in a customer facing role, with preference for industry-specific process knowledge (e.g., finance, government, ecommerce, education)
•    Knowledge of enterprise operating systems (windows, unix)
•    Knowledge of cloud computing concepts (Azure, AWS)
•    Knowledge of internet functional concepts (Webservers, application servers, DNS, Internet Protocols, asymmetric encryption, etc.)
•    Familiarity with coding concepts (Java, JavaScript, SQL), prior coding experience preferred
•    Familiarity with data structures (XML, JSON, RDMS)
•    Familiarity with Enterprise application architecture concepts
•    Excellent problem solving, troubleshooting and analytic skills
•    Excellent customer-facing skills with ability to explain technical concepts to non-technical audiences

Responsibilities:
•    Engage with the customer's business and technical stakeholders to affect project or engagement goals; building and maintaining client relationships and provide advice and support within the engagement scope.
•    Translate client needs, test, document and potentially train personnel on the use of these applications.  
•    Maintain awareness of schedule, risks, scope of work and budget factors and escalate issues when necessary
•    Act in dual role of Customer Advocate to internal LN stake holders within the scope of the engagement and promote the organization's capabilities
•    Identify upsell opportunities and engage with the Professional Services Solutions Consulting team to handoff the opportunity.
•    Develop or maintain knowledge of related back-office systems to understand their relationship to the overall customer engagement experience; use this knowledge to effect positive customer experiences and outcomes.  
•    Analyze client needs and participates in design of business process requirements.  Exercises judgment based on the analysis of multiple sources of information
•    May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives. 
•    Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Women in Tech:

LexisNexis Risk is supportive of women in Technology and has been a founding signature for the Tech Talent Charter. We have the following initiatives in place to support women in technology.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Culture and Benefits:

Learn more about the LexisNexis Risk team and how we work here.

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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