Lead Billing Specialist

Overview

Venn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology.

Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Lead Billing Specialist oversees the design and implementation of efficient billing procedures and processes, ensuring accuracy and timeliness. This role manages monthly invoicing including generating invoices, reconciling accounts, and resolving discrepancies. Additionally, the Lead Billing Specialist maintains accurate records, delivers exceptional customer service to internal and external clients, and collaborates with Accounting teams and Account Managers to ensure proper financial transaction recording and prompt issue resolution. Serving as a Subject Matter Expert (SME), this role also supports the training and development of future Billing Specialists. This position is critical to maintaining the financial health and operational efficiency of the organization.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Invoice Administration – 50%

• Manage weekly invoices including financial computations, invoice creation and processing
• Processes supplier information and generates supplier invoices to facilitate reverse billing
• Establishes policies and procedures
• Maintain accurate and up-to-date billing records
• Ensure compliance with company policies and procedures

Process Improvement & Reporting – 25%

• Develop billing procedures and processes to enhance accuracy and business efficiency
• Partner with Account Managers to resolve processing issues and recommend improvements
• Prepares ad-hoc reporting
• Present data and statistical analysis for Accounting leadership

SME and Informal Mentor to Billing Specialists - 15%

• Serves as SME for, designs, evaluates, and enhances billing procedures and processes 
• Maintains the overall efficiency and effectiveness of the team
• Mentors and assists in training of the team
• Serves as a resource to the team and assists others with problem solving
• Acts as a role model and go-to associate for Billing Specialists
• Serves as point of contact to streamline communications and processes across departments
• Manages distribution of work to team to ensure balanced workflow as team grows

Accounts Receivables – 10%

• Supports the application of payments and refunds
• Monitor accounts receivable and follow up on overdue payments.
• Conduct detailed account reconciliations to ensure proper payment processing
• Serve as the primary point of escalation for complex billing issues and resolve disputes or discrepancies

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• May communicate with external clients, clinicians, or providers

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• Bachelor’s degree in a related field required
• 4+ years of billing experience within the healthcare industry is required
• Previous healthcare billing experience for locums required
• Physician locums experience strongly preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times 
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Teams, and Power BI
• Working knowledge of Salesforce or relative CRM systems 
• Ability to effectively manage multiple competing priorities in a fast-paced environment 
• Excellent communication skills - both oral and written 
• Ability to build strong business relationships at all levels 
• Strong interpersonal skills 
• Strong attention to detail 
• Strong organizational and time management skills 
• Ability to work independently and collaboratively 
• Solid critical thinking and creative problem-solving skills 
• Ability to consistently meet goals, commitments, and deadlines 
• Ability to work with sensitive information and maintain confidentiality

KEY COMPETENCIES REQUIRED

• Customer Focus
• Financial Acumen
• Manages Complexity
• Action Oriented
• Optimizes Work Processes
• Collaborates
• Communicates Effectively
• Instills Trust
• Demonstrates Self-Awareness
• Nimble learning
• Situational Adaptability

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization

What is in it for you
 

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Remote/work from home job opportunities

EEO Statement

Venn Workforce Optimization, LLC is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, pregnancy, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates