Domestic Field Investigator

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary based on skills, experience, and qualifications

We have an new opportunity for a Domestic Field investigator to join our Fraud team at Sedgwick.

Home Investigations is an integral part of Sedgwick, providing our internal and external clients with fraud management. We do not adopt a one size fits all approach but deliver a cost-effective defence against fraud through screening, conversation management, field investigations and fraud management consultancy.

Part of our work requires skilled and talented individuals to assess certain claims that are potentially fraudulent, so the work is never dull, boring or repetitive. If you have an inquisitive nature and can often solve issues by process of elimination, then this role could well be the one you have been looking for.

The role will be to investigate a portfolio of Home claims that have been identified as potentially fraudulent. You’ll be responsible for managing your own case load and carrying out necessary investigations and field visits whilst gathering evidence. Additionally, you`ll need to maintain constant contact with our policy holders, making sure you take accurate statements and records. Before each case is closed, you’ll be responsible for completing price enquires, negotiating settlements, communicating repudiations and issuing reports to insurers.

You will also be in contact with third parties such as credit reference agencies and the police by various media, so an essential part of this role will be to keep abreast of current legislation and codes of practice as they relate to insurance investigations.

Experience of investigating fraudulent claims in the field and/or experience in handling a portfolio of general domestic/commercial claims with an interest in fraud are a pre-requisite for this role.

The skills you will have when you apply: 

• Knowledge: A comprehensive understanding of insurance claims handling and principles, civil and criminal law as they relate to insurance, and incident management processes.
• Education: Ideally ACII/cert CILA or relevant CILEx qualification.
• Experience: Previous experience in a Fraud Investigations role with an Insurer, Loss Adjuster, or similar Investigation Practice.
• IT skills: Proficiency in Word, Excel, and email.
• Communication: Exceptional telephone manner and excellent written communication skills.
• Customer Focus: A customer-focused approach and extensive organisational skills.
• Judgement: Ability to take a neutral judgement.
• Accountability: Ability to work with the minimum of supervision.
• Full UK Driving Licence and willingness to travel across regions when necessary.
• Collaboration: Ability to work supportively with other team members.

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications.
• Company car or monthly car allowance
• A Self Invested Personal Pension Scheme.
• Holiday allowance of 25 days plus bank holidays.

Health & support

• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Employee assistance programme for employee wellbeing.
• Group Income Protection.

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• Discounts on various products and services.

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#LI-REMOTE

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.