Customer Service Phones Associate

We’re seeking new associates to join our Customer Service Phones Team! This individual will be responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests relating to SupplyHouse’s products and services. The ideal candidate will be excited to speak to our customers every day! (Prior Customer Service experience and product knowledge is not required) 

This is a fully remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Nevada, and Washington

A company laptop and other necessary equipment will be provided along with a one-time $250 stipend for your work from home space.

Role Type: Full-Time, Non-Exempt

Location: Remote (Arizona, Nevada, and Washington)

Schedule Options: 3-4 weekdays from 8:00 a.m. to 5:00 p.m. PST and Saturday's and/or Sunday's from 6:00 a.m. to 3:00 p.m. PST, which will remain consistent for the foreseeable future

Salary: $21.63/hour

*Weekend Bonus*: Employees will be paid an additional $4.00 per hour for any hours worked on Saturdays and Sundays

Responsibilities:

• Answer phones in a friendly and professional manner 
• Process customer orders, changes, and returns according to SupplyHouse’s established policies and procedures 
• Answer basic product questions 
• Respond promptly to customer inquiries 
• Handle and resolve customer complaints 
• Direct unresolved issues to the designated resource(s) 
• Record details of inquiries, comments, and complaints on SupplyHouse’s Admin system 
• Attend a weekly Customer Service department meeting 
• Collaborate with SupplyHouse team members to resolve problems, facilitate solutions, and enhance the Customer Service Department 

Requirements:

• Bachelor's degree
• Customer-oriented mindset 
• Excellent verbal and written communication skills 
• Ability to remain calm during escalated situations 
• Ability to make independent and thorough decisions 
• Ability to work remotely, both independently and on a team 
• Stable internet connection and hardwire connection

Why work with us:

• We have awesome benefits – We offer 401k with company match, comprehensive medical, dental, vision, and life insurance options, vacation, and sick days.
• We support growth – We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.
• We give back – We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.
• We stay engaged – We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office events, and more!
• We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form, and incorporate suggestions to ensure our team enjoys coming to work every day.

SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.

What our employees are saying:

• “SupplyHouse is a great place to work. We witness GRIT here every day. People are respected, our ideas are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here!" -Yash, IT Team
• "I appreciate that SupplyHouse.com values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look forward to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us.” -Anna, HR Team

Check us out! https://www.supplyhouse.com/our-company

Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.

Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.

We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.

All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.