Chargeback Specialist (REMOTE)
Offer summary
Qualifications:
Bachelor's degree in finance, business, or a related field preferred., Strong analytical skills with experience in data analysis., Excellent communication skills for customer interaction and team collaboration., Familiarity with chargeback processes and industry regulations..Key responsabilities:
- Investigate chargeback claims and gather necessary evidence.
- Communicate with customers and internal teams as needed.
- Detect and report fraud while assessing risk and recommending improvements.
- Produce statistical reports and prepare KPI reports related to chargebacks.
Job description
We are looking for a Chargeback Specialist to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast-growing, innovative USA-based company specializing in health, beauty, and pet products development.
IMPACT BRANDS is on a mission to help improve the lives of people all over the world with its owned and operated family of brands that empower people to live their best life (PureHealth Research, Nation Health MD, Pureance, Trumeta, Petmade, VitalPeak).
Can you imagine the thrill and excitement of making a positive impact on billions of people? Join our diverse movement of top talented people around the world!
Bits of your job:
Investigate chargeback claims, gather evidence, and analyze data
Communicate with customers (if it is needed), and internal teams
Detect and report fraud, assess risk, and recommend improvements
Stay updated on industry regulations and compliance requirements
Analyze data to identify trends and root causes
Provide exceptional customer service
Produce various daily, weekly, and/or monthly statistical reports
Prepare KPI’s reports of chargebacks
And other tasks
Required profile
Experience
Other Skills
- Customer Service
- Communication
- Problem Solving
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