Offer summary

Qualifications:

High School diploma required; college degree preferred., 1+ years of experience in team collaboration; 3+ years in customer service preferred., Strong communication skills and detail-oriented mindset., Proficiency in Microsoft applications and ability to multitask..

Key responsabilities:

Receive and respond to customer inquiries via phone, chat, and email.

Identify and resolve customer issues, providing solutions and troubleshooting as needed.

Provide detailed product information and support to customers.

Maintain accurate records of customer interactions in the CRM system.

Job description

Dedicated to Excellence, Committed to Service

Abeka Customer Experience (Part Time/Remote)

The Customer Experience Agent receives customer inquiries, resolves customer issues, provides product information & support, and maintains accurate customer records.

Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, and WI.

Pay is $15.53/hr. Work hours: 15-25 hrs./week, varying between off-peak and peak seasons. No benefits.

Receive Customer Inquiries

Answer phone calls, chat messages, and emails from customers regarding orders, product details, billing, technical issues, or general questions.

Resolve Customer Issues

Identify the root cause of customer problems, provide solutions, troubleshoot technical difficulties, and escalate complex issues to relevant departments when necessary.

Provide Product Information and Support

Explain product features, benefits, usage instructions, and address customer concerns about product functionality.

Maintain Accurate Customer Records

Document customer interactions, including details of inquiries, resolutions, and any relevant information in the customer relationship management (CRM) system.

FLSA Status - Scanning (Non-exempt)

Education

Required Education:

HS

Preferred Education:
College Degree

Work Experience

Required Experience:

1+ years in team collaboration

Preferred Experience:
3+ years in customer service

Physical Requirements and Skills

Communication, Deadline Management, Detail-Oriented, Microsoft Applications, Multitasking, Prioritization, Quick Thinking, Working Independently

Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.

Required profile