Manager, Property Claims - Complex

Overview: 

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Manager, Property Claims-Complex.  A qualified candidate must possess experience navigating challenging litigation and complex claim situations, collaborating with others to develop and achieve business goals, and coaching team members to reach their full potential. Ideal candidates will have a strong track record of creating, developing, and leading highly successful teams through significant periods of change. As SageSure’s Claims team grows, you’ll be a key part of ensuring the Complex Claims Unit scales with quality and builds a sustainable business model for the future. 

What you’d be doing: 

• Provide direct supervision of the Complex Claims Unit handling an inventory of liability losses and files with potential or active litigation 
• Promoting customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations  
• Responsible for performance management, administration, training, development, and coaching of an assigned team  
• Analyzing problematic trends and taking action to avoid recurrence, appropriately escalating issues when needed  
• Promoting a culture committed to identifying process efficiencies to continuously improve how work is completed 
• Ensuring claims within the unit meet or exceed quality and regulatory requirements  
• Effectively participating with the management team in employee recruitment to ensure appropriate staffing  

We’re looking for someone who has: 

• Bachelor’s degree 
• 10+ years property claims experience   
• 5+ years large loss property claims experience  
• 5+ years property liability claims experience   
• 3+ years litigation claims handling experience    
• 3+ years of property claims leadership experience  
• Experience fostering and working with key vendor partnerships  
• Proven ability to effectively communicate complex technical and business items clearly and succinctly, both written and verbally  
• Proven ability to work effectively across technical and business-oriented stakeholders  
• Proven ability to lead department-wide efforts with limited oversight  

Highly preferred candidates also have: 

• Master’s degree    

• Insurance related designations/certifications  

• Experience as a claims process designer or owner  

About the Claims team at SageSure:  

On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents, and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.