Medicare Advisor

About Propel
At Propel, we’re on a mission to make it easier for low-income Americans to access and manage government benefits. Our app, used by over 5 million families monthly, helps users navigate financial challenges and save money. Now, we’re expanding our impact into healthcare, with a focus on Medicare and Medicaid.

Position Overview

Propel serves ~1M users who are Medicare eligible, most of whom are also Medicaid eligible. We’re building the first ever app-based brokerage focused on helping “duals” (Americans on Medicare and Medicaid) enroll in healthcare plans. As a Medicare Advisor, you’ll be a trusted expert, helping users compare Medicare plans, enroll with confidence, and maximize their healthcare benefits. You’ll also collaborate with our product team to refine how we support users in navigating government healthcare. This role will report directly to the General Manager of Healthcare.

Ideal Candidate
We're looking for someone who’s a quick learner, adapts easily to changes, and thrives in a fast-paced environment. You should be creative in problem-solving, curious, and willing to dive deep into challenges.

Here's how you'll impact the company:

• Respond to incoming inquiries from users regarding Traditional Medicare, Medicare Advantage plans, and Medicaid, providing expert guidance and support via in app chat (primary) and phone (secondary).
• Apply a user-centric approach, prioritizing user needs and exceeding service expectations.
• Conduct comprehensive comparisons of Medicare Advantage plans, ensuring users understand their options for healthcare coverage based on their specific needs.
• Educate users on eligibility requirements, enrollment processes, and Medicare compliance, helping them navigate the complexities of healthcare regulations.
• Execute enrollment applications accurately, providing users with critical information about deadlines and ongoing actions needed to sustain their coverage effectively.
• Maintain appointments with multiple insurance carriers and ensure compliance with licensing requirements across various states.
• Collaborate with design and engineering teams to improve app functionality, offering insights from user interactions and enrollment experiences.
• Offer constructive feedback to enhance user and agent experiences within the application workflow.
• Flex outside of Medicare advisory as needed, potentially helping our New Ventures team serve users in broader benefits navigation, and general app CX.

Qualifications

• Fast learner with a strong interest in developing an expertise in Medicare/Medicaid nationwide.
• Able to handle complex user inquiries and multitask while receiving information from a user, including researching health plans and concepts.
• Quickly develops credibility with users, demonstrating an aptitude for active listening, deep knowledge in the area you’re advising them on, and providing confident consultations.
• Have or are willing to obtain an active broker/agent health insurance license in your home state and additional non-resident state licensure (company sponsored).
• Willing to complete trainings and take tests relevant to getting appointed by health insurance carriers.
• Excellent communication skills with ability to explain complex concepts simply.
• A comprehensive understanding of the difficulties faced by low-income Americans and a dedication to offering compassionate and tailored assistance.
• Fluency in Spanish is a plus.
• From October 15th - December 7th (the Annual Enrollment Period), able to take phone/chat shifts on the weekends (likely 1 day/weekend during that period).
• Must pass a background check as part of the hiring process.

At Propel, you'll enjoy:

• Make a real difference in people's lives through technology
• Work in a get-stuff-done culture that is fun and caring
• Remote-first environment with offices in multiple cities
• 20 days PTO, 4% 401K match
• Excellent Medical, Dental and Vision options
• Access to various wellness programs and services
• Propel believes that everyone should be compensated fairly and equitably. We set our salary ranges using compensation data from hundreds of NYC based startups at our stage. Additionally, pay is not determined based on location. Propel believes in fair and equitable compensation. The base salary range for this position is $70,000 - $80,000, depending on experience.

Additional Considerations:

• We are committed to building a diverse and inclusive team, and welcome applicants from all backgrounds and abilities.
• We're currently accepting applications from the states we have an established entity, which includes California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Virginia, and Washington.

Join us in using technology for good and solving challenging problems in creative ways. Together, we can make a more inclusive tech landscape and empower millions of Americans.

More About Propel

We believe that Americans with limited income deserve modern, respectful, and effective experiences around their government benefits and money. Unfortunately, the status quo often fails to treat them as first-class citizens in their daily interactions around the social safety net and financial services. The tech industry hasn't pulled its weight in solving the problems faced by low-income Americans.

Propel's mission is to change that. We've built the single most popular app in the country built specifically for low-income Americans. Over 5 million families each month use Propel to seamlessly manage their government benefits (programs like SNAP, commonly known as food stamps) while saving and earning money. Propel has been recognized by the White House, featured on the front page of the NYTimes, and carries over 500,000 five star reviews.

Propel is a for-profit, venture-backed company that holds its social mission at its core. We're proud to be supported by a blend of nonprofits, impact investors, and world-class investors, including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas.

Join us, and let's build something amazing together!