QA Tech Lead

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.

Your new role - QA Tech Lead
Location: On-site in Düsseldorf or remote in Germany
You’ll be joining our Engineering department, a dynamic environment where cross-functional development teams drive continuous improvements, build new features, and develop cutting-edge products. Supporting this innovation, our Product Support, QA, and SRE teams work alongside our Product, People, and Leadership teams - including our Director/Architect and VP of Engineering - to tackle new challenges, push the boundaries of technology, and ensure our products remain stable, innovative, and customer-centric. Together, we’re committed to delivering excellence and shaping the future of our industry.

  Your responsibilities will include

• Strategic QA Leadership – Develop and drive a holistic QA vision and strategy that reflects the needs and challenges of all QA engineers across domains.
• Team Representation & Advocacy – Act as the voice of the QA team in cross-functional leadership discussions; ensure QA is included early in decision-making and process design.
• Process Optimization & Guidelines – Evaluate, refine, and implement scalable QA processes and guidelines tailored to diverse teams and projects.
• Data-Driven Prioritization – Collaborate with Product and Engineering to use product usage data and customer insights to identify QA priorities, guide change decisions, and align testing focus with user behavior.
• Mentorship & Career Development – Coach and support QA engineers across teams, promoting a strong quality culture and helping to align individual and team growth with business needs.
• Collaboration Across Functions – Work with Engineering, Product, and SRE to ensure QA is integrated throughout the product lifecycle.
• Leadership in Change Management – Proactively identify opportunities for process improvements or deprecations, with clear communication and alignment with stakeholders.

Requirements

About you

• Experience & Leadership – 8+ years in software quality assurance, with at least 5 years in a senior or leadership role
• Strategic QA Leadership – Develop and drive a holistic QA vision and strategy that reflects the needs and challenges of all QA engineers across domains.
• Test Automation Tools – Deep knowledge of frameworks like Selenium, Cypress, or Playwright.
• QA Methodologies – Expert in software testing practices, automation, performance and API testing.
• DevOps & CI/CD – Strong understanding of CI/CD, SDLC, and agile development principles.
• Cloud-Based Testing – Hands-on experience with cloud-based testing environments and practices.
• Programming Skills – Strong scripting or coding skills for test automation (e.g., Python, JavaScript, Java).
• Tools Familiarity – Comfortable with defect tracking systems, test management tools, and reporting dashboards.
• Team Representation & Advocacy – Act as the voice of the QA team in cross-functional leadership discussions; ensure QA is included early in decision-making and process design.
• Process Optimization & Guidelines – Evaluate, refine, and implement scalable QA processes and guidelines tailored to diverse teams and project

Benefits

Life at Cognigy - What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.