Senior Technical Support Engineer

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

8+ years of experience in Technical Support, DevOps, or Cloud Infrastructure., Strong understanding of web technologies, cloud platforms, and databases., Experience in troubleshooting and support operations with scripting knowledge., Excellent communication skills and prior interviewing experience are preferred..

Key responsabilities:

  • Conduct technical interviews for mid-to-senior level support roles remotely.
  • Assess candidates' problem-solving abilities and technical skills.
  • Provide evaluations and hiring recommendations based on interview performance.
  • Maintain professionalism and confidentiality in candidate interactions.

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Job description

Key Responsibilities:
  • Conduct structured technical interviews remotely for mid-to-senior level support roles.
  • Assess candidate capabilities in problem-solving, cloud technologies, SaaS platforms, databases, scripting, and real-world scenarios.
  • Provide clear, objective evaluations and scoring based on interview performance.
  • Offer hiring recommendations aligned with the role's technical and soft skill requirements.
  • Maintain confidentiality and professionalism in all candidate interactions.
Required Qualifications:
  • 8+ years of hands-on experience in Technical Support, DevOps, Cloud Infrastructure, or similar roles.
  • Strong understanding of:
  • Web technologies, APIs (REST, JSON, OAuth)
  • Cloud platforms (AWS, Azure, or GCP)
  • Web servers and databases (Apache, IIS, MySQL, PostgreSQL)
  • Scripting (e.g., Python, Bash, PowerShell)
  • Experience in troubleshooting, root cause analysis, and support operations.
  • Prior interviewing or mentoring experience is a plus.
  • Excellent communication skills with a fair and analytical mindset.
Nice to Have:
  • Exposure to virtualization tools (Docker, Kubernetes)
  • Certifications in ITIL, Azure, or AWS
  • Familiarity with ticketing tools (Zendesk, Jira) and knowledge base systems


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Troubleshooting (Problem Solving)
  • Analytical Thinking
  • Communication

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