Director, Billing Operations

Description

Lead Billing Operations at a Fast-Growing Ambulatory Infusion Company

Join IVX Health—one of the fastest-growing providers of outpatient infusion therapy—as our Director of Billing Operations. In this impactful role, you’ll lead a high-performing team and oversee billing strategy, operations, and performance, helping ensure every patient experience is supported by timely, accurate revenue cycle processes.

We’re looking for an experienced and mission-driven leader to manage and scale our centralized billing operations. You’ll be responsible for driving performance in charge entry, collections, and payment posting while partnering cross-functionally to support IVX’s continued growth. If you thrive in a dynamic environment, lead with integrity, and are passionate about creating efficient, patient-supporting processes—we want to hear from you.

What You’ll Do

• Develop and implement billing strategies that drive accuracy, efficiency, and alignment with company goals
• Lead and coach the billing operations team to deliver consistent, high-quality service
• Standardize policies and workflows that ensure compliance and support national scalability
• Drive process improvements and leverage automation to streamline operations
• Collaborate across departments including Clinical, Operations, Product, Credentialing, and Contracting
• Prepare billing teams for new markets, payors, and service lines
• Track key metrics like collection rates, bad debt, and productivity to ensure performance transparency
• Partner with Learning and Development to support onboarding and ongoing education
• Mentor billing managers and support leadership development within the team
• Identify and resolve systemic issues and maintain compliance with healthcare regulations
• Stay informed on industry and legislative changes impacting billing and reimbursement

What We’re Looking For

• Bachelor’s degree in Healthcare Management, Business Administration, or related field, or equivalent experience
• Minimum of 8 years in healthcare billing or revenue cycle, with 5 years in a management role
• Experience scaling billing operations within a multi-site or national healthcare organization
• Strong communication, problem-solving, and people leadership skills
• Proficiency in identifying operational improvements and implementing change
• Commitment to integrity, collaboration, and high-quality service

About Us

IVX Health is a national provider of infusion and injection therapy for patients with complex chronic conditions such as rheumatoid arthritis, Crohn’s disease, multiple sclerosis, and others. With a growing presence across the U.S., IVX operates ambulatory infusion centers that offer flexible scheduling and a more personalized, comfortable patient experience. Our team is driven by our values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.

Why Join IVX Health

• Join a mission-driven healthcare company with rapid national growth
• Make a measurable impact on patient access, care delivery, and operational efficiency
• Work with collaborative teams who value kindness, accountability, and excellence
• Help shape the future of billing operations in a company consistently recognized as a Best Place to Work in Healthcare

Benefits We Offer

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services
• Flexible Savings Options – HSA and HRA plans to manage healthcare costs
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses
• 401(k) Retirement Plan – With a competitive company match
• Disability Coverage – Short-term and long-term protection
• Fertility and Family Support – Resources and benefits designed to support family planning
• Life and AD&D Insurance – Financial protection for you and your loved ones
• Counseling and Wellness Support – Tools and resources for emotional, physical, and financial wellness
• Education Assistance – Tuition reimbursement and certification support
• Continuing Education – Access to a CEU library for professional growth
• Charitable Giving and Volunteer Program – Paid volunteer time and matched donations
• Employee Referral Bonus – Rewards for helping us grow our team

Note: Benefits may vary by employment type. Contact HR for eligibility.

Wage Range:

Pay is based on a number of factors including market location, job-related knowledge, skills, and experience and is benchmarked against similar organizations to our size and industry. For our Director, Billing Operations role, we generally pay new hires a base pay between $130,000 and $155,000. It is not typical for an individual to be hired at or near the top of the range for roles and compensation decisions are dependent on the facts and circumstances of each situation. In addition to cash pay, full-time regular positions are eligible for commissions/bonus, 401(k), health benefits, and other company benefits; some of these benefits may also be available for part-time positions.

EEO Statement

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made based on business needs, job requirements, individual qualifications, and merit. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Qualifications