Offer summary

Qualifications:

3+ years of experience in operations, supply chain, or warehousing coordination, preferably in EV or electrical equipment., Minimum 1 year of experience in a call center or customer-facing environment., Proficiency in Microsoft Office Suite and Salesforce., Strong communication skills and ability to manage competing priorities effectively..

Key responsabilities:

Handle backend processes for customer and product care operations.

Submit and track orders for repair parts, replacement units, and supplementary parts.

Create intake forms and follow up with service parties and customers as needed.

Support training and process improvement initiatives, including creating SOPs and training materials.

Job description

Our Client, an Automotive company, is looking for a Customer Support Specialist for their Remote location.

Responsibilities:

Customer Ops Coordinator, will be responsible for handling backend process steps required for effective operations of company’s customer and product care. They will also be required to support coordination efforts with external parties and customers, as needed.
Submit & Track orders related to
Repair parts
Replacement units
Supplementary parts
Any other parts/ equipment/ unit for customer care
Create intake forms by coordinating with advisors
Follow up with service party for timely visit and completion of request
If needed, follow up with customer for any edge cases
Support on status and escalation calls internally and with service partners
Daily tracking and status updates on RMA to warranty and advisor teams
Support reconciliation at month end for claims made with logistics, if required
Follow up with customer on RMA as needed
Support on status and escalation calls internally and with suppliers

Requirements:

Train 3rd parties as required
Create SOP’s
Support creation of training materials based on experience
Recommend and implement process improvement ideas
Evidence of safety-first attitude
3+ years as operations/ supply chain/ warehousing coordinator, EV/ electrical equipment experience strongly preferred
Minimum 1 year of experience in a call center/customer facing environment
Proficiency in Microsoft Word, Outlook, Teams, PowerPoint, and Excel; and Salesforce
The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
Sense of urgency and attention to detail
Adept oral and written communication skills that involves understanding priorities; getting the message across; presenting information effectively; and communicating openly
High level of interpersonal skills to work effectively with others
Computer skills to develop, maintain, and analyze data
Demonstrated ability to learn new technologies and processes, and adapt to change
Ability to innovate, solve complex issues, and present new ideas
Excellent time management skills – the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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