Software Support Engineer - Remote (West Coast Preferred)

Do You Want to Improve the Future of Healthcare?

Want to enable the world's top scientists to discover new life saving therapies faster? 
Do you believe that the best team wins?
Do you thrive on providing innovative solutions to unique challenges?
Do you enjoy a fast-paced environment requiring flexibility and adaptability? 
If so, we want you on our Team!

Who We Are

Biosero, Inc. is the leader in life science robotic automation and integration. Our award-winning no-code software tools enable vital research to be done quickly while freeing scientists to address additional scientific challenges. Our solutions are placed in the top accounts worldwide, including the top: pharmaceutical, agricultural, clinical, diagnostics, and biotech companies. Our work impacts the world by accelerating productivity, discovery & cures. Our team is passionate about our mission to enable discoveries in life science by coupling our software platforms with data and robotics. Biosero is the fastest-growing software company in the life sciences space. We have been voted the best place to work for many years.

What You Will Do

The Software Support Engineer plays a critical role in supporting Biosero’s Green Button Go (GBG) suite of software products. This position works directly with customers to deliver technical support, installations, upgrades, and troubleshooting for GBG-controlled laboratory automation systems. The role involves analyzing software and instrumentation issues, reviewing and modifying methods and scripts, and serving as a liaison between field service, software development, and integration teams. Additionally, the Software Support Engineer contributes to documentation efforts, develops knowledge base content, and helps define customer workflows in collaboration with field application scientists.

This position may requires up to 25% travel (travel is planned in advance).

Target Locations for the Role: Remote in MST or PST
Responsibilities:

• Work closely with all Biosero customers to support the Green Button Go (BGB) suite of software products
• Provide technical support, installation and acceptance testing, upgrade, and repairs of integrated GBG-controlled systems in laboratory and industrial accounts both remotely and on-site
• Troubleshoot GBG instrumentation drivers through analysis of error presentation and root cause analysis, including their communication with a variety of laboratory equipment and collaborative and mobile robotics
• Support advanced problem solving and custom solutions development as a liaison between field service, software development, and systems integration teams
• Review, modify, and consult with customers with methods, scripts, and processes in Green Button Go and GBG plug-in modules
• Work with field applications scientists to define and establish customer workflows and methods
• Regularly write technical documentation including knowledge base articles, service notes, technical bulletins, and GBG driver documentation and user guides
• Maintain internal reference documents related to all Biosero products
• Contribute to internal and customer facing GBG solutions knowledge base; author content, edit submissions, and maintain data

Benefits
The salary range for this position is $85,000 - $95,000 depending on qualifications and experience. Benefits include 401K with company match, Flexible Vacation Policy, Health Benefits, Investment in Professional and Personal Development, and much more. 
 

Biosero provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. In addition, Biosero complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Biosero is committed to diversity and inclusion. We seek individuals from all backgrounds and appreciate and celebrate the diversity of our growing team.