Offer summary

Qualifications:

Associate’s degree or equivalent experience required., 3–5 years of experience in client service management or team leadership., Experience in an administrative or production setting is essential., Knowledge of legal or medical record retrieval is preferred..

Key responsabilities:

Maintain regular communication with clients to ensure satisfaction and address concerns.

Lead, coach, and manage team members to achieve performance goals.

Oversee daily production and planning for efficient operations.

Coordinate business requirements and operational decisions effectively.

Job description

Are you a strong leader who thrives in a fast-paced environment? Do you have a passion for team development, client service, and operational excellence?

U.S. Legal Support is looking for an Operations Manager to join our team and lead our Record Retrieval Specialists and Team Leads. In this role, you’ll play a critical part in driving performance, building strong client relationships, and streamlining day-to-day operations. If you’re proactive, adaptable, and ready to make an impact, we want to hear from you!

📍 Location: Remote in Minnesota
🕒 Schedule: Full-time | Mon – Fri; 8am – 5pm

Key Responsibilities

Maintain regular communication with clients to ensure satisfaction and proactively address concerns
Lead, coach, and manage team members to achieve performance and development goals
Oversee daily production and planning to ensure efficient operations
Coordinate and communicate business requirements and operational decisions
Plan and review workloads and staffing to meet cost-effective targets
Provide guidance and support to enhance individual and team performance
Complete special projects and ensure compliance with safety and work regulations
Maintain a clean and organized work environment

Requirements

Associate’s degree or equivalent experience required
3–5 years of experience in client service management, customer service, or team leadership in an administrative or production setting
Legal or medical record retrieval knowledge preferred

Perks and Benefits

We provide our Videographers with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team activities, and so much more! We also offer retirement benefits, paid time off (including 9 holidays), commuter benefits, short- and long-term disability, and an Employee Assistance Program.

Apply Today!
Join a team where leadership, communication, and collaboration drive success every day. Learn more about what makes U.S. Legal Support a great place to work:
👉 https://www.comparably.com/companies/u-s-legal-support

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