CCAoA Hiring Remote Respite Care Coordinator

Position Description

Child Care Aware of America (CCAoA) is the only national organization that supports every part of the child care system. In partnership with an on-the-ground network of Child Care Resource and Referral (CCR&R) organizations, we work in states and communities to advance high-quality, affordable child care—transforming a patchwork of resources into a system that works for everyone. Together, we make America child care strong—and that makes everyone stronger. CCAoA is committed to recruiting and retaining a dynamic workforce to help build a child care system that serves all children and families. Join us in ensuring that every family has access to high-quality, affordable child care.

Summary of Position:

The EFMP Respite Care Specialist fulfills Child Care Aware® of America’s mission by assisting with program administration required by military Services’ contracts to provide respite care to eligible families having children with special needs who are enrolled in the Services’ Exceptional Family Member Program (EFMP) and meet eligibility requirements.

This position is funded by military contracts. Accordingly, the position is contingent upon receipt of the necessary funding under the contract.

• Confirms initial and ongoing eligibility of Service Members for EFMP Respite Care and refers eligible members to partner agencies.
  
• Takes relevant data of EFMP Respite Care program information, derived from local partner program submissions, updates spreadsheets and databases to display data and provide input for reports.
  
• Downloads and updates respite care parent and provider applications and connects families and providers in the on-line application system. Submits records for quality control to ensure accuracy.
  
• Communicate and coordinate with parents and partner agencies to ensure timely processing of required paperwork and ongoing eligibility for participation in EFMP Respite Care.
  
• Integrates parents’ attendance data from partner agencies to provide data displays and information for periodic reports. Ensure data accuracy. Interfaces with partner agencies when attendance data contains inaccuracies.
  
• Works with providers / families on payment related issues or questions. Addresses payment issues with the point of contact (POC) in finance and /or the payment department as needed.
  
• Keeps attendance sheet data up to date and ensures availability to the Manager, EFMP Respite Care on a regular and recurring basis.
  
• Follows-up with reporting entities, e.g. participating partner agencies, to ensure accurate attendance documents from the field are submitted in a timely manner.
  
• Provides technical assistance/training to with partner agencies’ POC on all aspects of the respite care applications, attendance procedures and payment problems.
  
• Communicates with partner agencies’ POC about data discrepancies and following proper procedures.
  
• Assists with other data as specified by the Manager, EFMP Respite Care.
  
• Performs other duties as required.
  
  

 Qualifications:

• Degree in early childhood development, education, or a related field is preferred.
  
• Previous experience in supporting project management, tracking systems, record keeping is preferred.
  
• Attention to detail, ability to work with deadlines is required.
  
• Excellent computer skills and experience with the Microsoft Office suite of products, especially Excel, are required.
  
• Advanced knowledge of databases and experience working with large and complex data sets. Possesses data analysis skills and knowledge of general statistical principles.
  
• Experience with various Excel spreadsheets, and other data systems are highly desired. Experience analyzing financial reports is also desired.
  

 Knowledge, Skills, Abilities:

• Knowledge of EFMP Respite Care policies and procedures is highly desired.
  
• Knowledge of military and other fee assistance programs.
  
• Strong organizational, time management and problem-solving skills.
  
• Strong computer skills, web-based communications and social media skills.
  
• Strong facilitation, conflict resolution and communication skills.
  
• Excellent interpersonal skills.
  
• Ability to manage competing priorities under strict deadlines while maintaining a high level of attention to detail in a fast-paced environment.
  
• Ability to work in high-stress situations and be able to solve problems effectively.
  
• Ability to work independently, to work in teams, and to work well with individuals of varying backgrounds and skill levels to achieve program goals.
  
• Ability to take direction from management and supervisor.
  
• Ability to establish and maintain effective working relationships with all levels of management.