Offer summary

Qualifications:

Prior experience in receptionist or customer service roles, preferably in healthcare., Exceptional communication skills in English, both verbal and written., Proficiency in digital tools for scheduling and record-keeping., Strong multitasking abilities and effective time management skills..

Key responsabilities:

Handle inbound and outbound calls, providing a warm, professional first impression.

Manage appointment scheduling and educate clients on services.

Create and post engaging content on social media platforms and design marketing materials.

Monitor social media engagement and assist in executing digital marketing campaigns.

Job description

This is a remote position.

Role Name: Administrative Assistant
Schedule:

20 hours per week Thursday to Sunday 10am to 3pm AEST. Willing to cover for other staff when needed.
Client Timezone: Australian Eastern Standard Time (AEST)

Client Overview

Join a forward-thinking Australian healthcare service provider specializing in NDIS support. This growing organization is dedicated to enhancing the lives of individuals with disabilities through compassionate care and efficient service delivery. As a key player in the healthcare sector, they’re committed to innovation and excellence in patient support.

Job Description

Become an integral part of a dynamic healthcare team as a Administrative Assistant. In this role, you’ll be the first point of contact for clients, managing vital communication channels and streamlining appointment processes. You’ll have the opportunity to make a real difference in people’s lives by providing efficient, empathetic support to those navigating the NDIS. This position offers a unique blend of administrative expertise and customer care, allowing you to develop your skills in a meaningful, impactful environment.

Responsibilities

Administrative Tasks:

Handle inbound and outbound calls, providing a warm, professional first impression.
Manage appointment scheduling, ensuring optimal organization of client visits.
Educate clients on services, answering queries, and providing clear, accurate information.
Conduct follow-ups to maintain client engagement and satisfaction.
Deliver scripted information accurately and sensitively when required.
Efficiently record and relay messages to appropriate team members.
Perform diverse administrative tasks to support smooth operations.

Marketing & Digital Content Management:

Create and post engaging content on social media platforms (Facebook, Instagram, LinkedIn, TikTok).
Design marketing materials using Canva (flyers, social media posts, banners).
Edit and update content on the company’s WordPress website (basic blog updates, service pages).
Monitor social media engagement, respond to comments/messages, and track performance analytics.
Assist in executing digital marketing campaigns to promote services.
Research and implement strategies to enhance online presence and attract new clients.

Requirements

Prior experience in receptionist or customer service roles, preferably in a healthcare-related industry
Exceptional communication skills in English, both verbal and written
Proficiency in digital tools for scheduling, record-keeping, and general office tasks
Strong multitasking abilities and effective time management skills
Empathetic demeanor with a patient-first mindset
Adaptability to work in a virtual environment with potential for increased hours
Can do social media management and can work on Canva for designs.
Reliable internet connection and quiet workspace for professional call handling