Program Consultant - Waste diversion, remote optional

Location: Remote in Massachusetts

CET is hiring a Program Consultant focusing on Waste Diversion! In this role, you will work with businesses that want to reduce costs and improve environmental performance by implementing waste management programs such as generation reduction, reuse, composting, and recycling. As a Program Consultant, you will provide expertise, planning, and assistance to assigned waste diversion programs and initiatives. 

In this position, you will:

• Provide waste management technical assistance and program information to customers and prospects over phone and email.
• Produce written content such as emails, newsletters, reports, web content, and/or presentations.
• Assist with virtual and in-person events, such as planning logistics, hosting virtual meetings, recruiting speakers, collecting registrations, and networking.
• Perform research on alternative outlets for waste materials.
• Enter data into appropriate platforms to track customer interactions and results.
• Generate regular client invoices and reports compiling metrics and progress towards program deliverables.
• Act as liaison with vendors, partners, customers, and other stakeholders.
• Occasionally travel throughout MA, CT, and NY to deliver in-person presentations. 

We are looking for someone with these qualifications:

• At least 2 years of customer service experience and written communications experience, or 3-4 years of customer service (phone, email) and written deliverable (writing newsletters, blogs, program outcome reporting) experience.
• 1 years’ work experience in non-profit, environmental/sustainability, energy and/or waste field preferred.
• Excellent writing skills and are able to draft clear, well-organized, engaging written material for tip sheets, case studies, blog posts, and other web content.
• Ability to establish rapport with customers, clients, vendors and coworkers on the phone, over email, in meetings, and at presentations and events.
• Excel at using Microsoft office. Experience using spreadsheets and other digital tools to track and report on data. Experience in CRM platforms helpful, Salesforce preferred.
• Accuracy and attention to detail required.
  
• Strong organizational and time management skills with the ability to work independently and with minimal supervision.
• Ability to work with multiple programs and deliverables in a collaborative environment.
• High speed internet access and a working location free from distractions and interference during business hours. 
• Ability to speak Spanish, Portuguese, Haitian, or Chinese preferred.

Compensation and Benefits:

Benefits start on Day 1: Your health, wellness, and financial benefits begin on your very first day with us, so you're supported from the start.

At CET, we are committed to transparency and equity in our compensation practices. The compensation range in the job posting reflects the range of pay available for this role. Individual compensation will be determined based on various factors, including but not limited to the candidate's qualifications, skills, and experience.

CET provides you with excellent benefits, including 3 weeks of vacation, 13 holidays, and personal/sick time; medical, dental, and vision insurance; life insurance; disability insurance; and a retirement plan with a 3% company match. CET provides a monthly $85 stipend for your home internet and/or phone expenses. 

This is a full-time exempt position. You may work remotely or may work out of our office in Northampton, Massachusetts. CET will provide you with a laptop and other office technology. 

About Us:

For all of our work, we bring together a diverse team of environmental consultants, building scientists, engineers, sales, operations, and communications specialists to implement cost-effective and lasting solutions. We’re a hands-on, action-oriented organization—every day someone on our team is:

• Conducting residential and commercial energy audits and advising building owners on efficiency and electrification opportunities;
  
• Helping businesses reduce waste, including improving recycling or implementing wasted food diversion programs;
  
• Working with a municipal electric utility to build innovative financing and incentive programs to accelerate electrification;
• Designing outreach materials that help make green make sense for our target audience.

The need to tackle climate change and rapidly decarbonize our economy makes our work more urgent than ever!

CET is committed to racial justice and inclusion. Our Diversity, Equity, and Inclusion Framework spans all internal and external policies, practices, and services. The candidates we seek share this commitment to equity and find fulfillment in building an inclusive culture in a collaborative, non-linear, and continuous learning environment.

CET is an equal opportunity employer and provider. We strive for a welcoming and inclusive environment. Diverse applicants are encouraged to apply. You may include military service assignments and any verified work performed on a volunteer basis. If you are an individual with a disability needing reasonable accommodation or assistance at any time during the application process, please contact us at hr@cetonline.org. Please do not email us your resume. To be considered for this position, you must apply by following the link in this posting.

Compensation$19.83 - $23.80 hourly