Remote Room Svc Call Center PRN

Job Description:

Scope

As a Room Service Call Center Rep, you need to know how to:
Answer all incoming calls and dispatch requests.
Receive incoming calls by the third ring in a courteous, professional manner.
Efficiently organize all calls and request for timely dispatch.
Have knowledge of medical departments and their functions of operations.
Process Room Service orders via the telephone using a touch screen menu program.
Adhere to all diet prescriptions when processing orders.
Educate patients on menu choices and respond to questions about selections.
Handle up to 250 inquiries for patient meal orders, patient transport, and housekeeping/EVS job requests.
Operate web based patient tracking applications, accurately entering orders and within prescribed timeline.
Initiate courtesy call to the requestor to change priority when jobs are out of scope.
Consolidate the housekeeping/EVS and transport schedule to verify all assigned employees are logged into the TDSS systems.
Assist
patients with telephone call-backs.
Ensure that all ADA diets are entered at designated times.
Enter all non-select meals according to nursing unit timeline.
Train users at facility on TDSS program to create and close out work order.
Communicate with Nursing about patient diet clarification or appropriateness for room service.
Communicate with dietitian or manager regarding patients meal needs.
Review computerized records to determine which patients have not placed an order and initiate telephone or personal contact as appropriate.
Accurately enter floor stock requisitions in Health Touch to ensure correctly billing.
Monitor alerts patient refrigerator temperatures on the unit kitchens daily and take appropriate action if they are out of compliance.
Initiate system down time procedure when appropriate.
Initiate Occurrence Reports as necessary.
Restock nursing unit waiting rooms with coffee supplies.


Minimum Qualifications

High School Diploma or equivalent
Related experience or education demonstrating knowledge of regular and modified diets, including the carbohydrate-counting system
Excellent communication skills

Preferred Qualifications

At least six (6) months of call center experience

Physical Requirements:

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.