Offer summary

Qualifications:

Proficiency in Microsoft Office (Word, Excel, PowerPoint), Strong knowledge of contact center software and data management, Exceptional verbal, written, and presentation communication skills, Strong analytical, problem-solving, and organizational abilities..

Key responsabilities:

Monitor contact center data flow and troubleshoot related issues

Ensure smooth data operations and provide support to the technical team

Create spreadsheets, reports, and databases as needed

Work independently and collaboratively within a team environment.

Job description

The 700 Club Prayer Center

The Christian Broadcasting Network (CBN) is looking for a Customer Experience Specialist to monitor contact center data flow, troubleshoot and resolve related issues, and ensure smooth data operations. This role will also provide general support to the technical team as needed.

The successful candidate will have the following qualifications:

Proficiency in Microsoft Office (Word, Excel, Powerpoint)
Strong working knowledge of contact center software programs with the ability to create spreadsheets, reports, databases, and other electronic documents
Exceptional verbal, written, and presentation communication skills
Outstanding organizational and time management abilities
Strong analytical and problem-solving skills
Self-motivated with the ability to work independently as well as collaboratively within a team
Excellent attention to detail, with strong critical thinking and data analysis skills
Ability to work from home with access to a high speed internet router

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.

We are unable to give full consideration to resumes without applications.

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