Offer summary

Qualifications:

2+ years of experience in a client-facing role such as Business Analyst, Product Owner, or Project Manager., Strong UI/UX design background is essential, along with basic knowledge of HTML and CSS., Excellent communication skills in both Ukrainian and English, with the ability to explain technical concepts to non-technical audiences., Analytical thinking and problem-solving skills to develop effective strategies and solutions..

Key responsabilities:

Manage multiple implementation projects in collaboration with business, product, and technical teams.

Conduct problem discovery sessions to understand customer pain points and objectives.

Develop project plans, ensuring delivery while managing scope, budget, and quality.

Consult on best practices and creative solutions to maximize the use of WalkMe technology.

Job description

Job Description

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

We're looking for a WalkMe Business Analyst otherwise known as a Digital Adoption Consultant who will partner with internal teams of big enterprise client to understand their business pain points and goals, and to recommend solutions using WalkMe technology.

If you are not familiar with the WalkMe product at all, we’ll quickly teach you and provide you with all needed materials to make sure you're confident in your position.

Requirements

Responsibilities:

Manage multiple implementation projects in close collaboration with business, product and technical client’s teams;
Deliver high-quality projects in partnership with the dedicated WalkMe Engineers, and with full support of whole WalkMe team;
Conduct problem discovery sessions to gain an understanding of the customers' use case, pain points, objectives, and success criteria goals;
Research and think analytically about strategy and solutions, and subsequently initiate dialogue with stakeholders about execution of digital readiness and adoption;
Consult on best practices, creative solutions, and ways to use the WalkMe product suite to create measurable and impactful implementations;
Develop project plans and ensure delivery while managing scope, budget, schedule, and quality;
Identify and address implementation risks to remove project roadblocks, and engage appropriate internal escalation resources;
Maintain an understanding of your customers' strategic goals to position yourself as a trusted expert and advisor with your customers.

Required:

2+ years experience as Business Analyst, Product Owner, Customer Success, Project Manager or other client-facing role
UI/UX Middle+ level is must-have (background in UI/UX/Product design)
Basic understanding of HTML and CSS
Able to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables
Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
Ability to prioritize and implement projects from multiple clients
Excellent written, verbal and presentation Ukrainian and English skills (Advanced level is mandatory)

Nice to have:

Experience in implementation or professional services at a SaaS company
Technical background
WalkMe experience

Benefits

What we offer:

Team of talented and appreciative open-minded professionals
Regular feedback and health checks
Select benefits based on your priorities: Medical insurance, sports program compensation, English/Spanish language courses, Pet care, Business communication and more
Private Entrepreneur and legal support

Required profile