Senior Desk Adjuster - Remote

Description

Position is responsible for prompt and thorough investigation and coverage evaluation of routine to moderately complex residential property claims including but not limited to Loss Assessment, Lightning, Theft/Vandalism, and supplemental claim assignments in support for Field Claim Representatives.

Essential Functions:

• Prompt and courteous servicing of property claims including insured and agency contact and follow through.
• Communicate and interact with a variety of individuals to foster the timely resolution of claims- including, but not limited to policyholders, public adjusters, field adjusters, internal departments, attorneys, vendors, and experts.
• Timely identification, analysis and resolution of coverage issues arising in claims investigation.
• Factual investigation of cause of loss.
• Preparation and submission of detailed estimates of damaged property.
• Maintain proper file documentation reflecting claim adjustment.
• Coverage and Settlement Letters completed and reviewed with applicable parties.

Qualifications

Required Education and Experience:

• Must maintain a Florida licensed All-Lines adjuster (620), and yearly Continuing Education as required by licensing division of DFS.
• 3+ years of property desk claims adjustment experience.

Preferred Qualifications:

• Professional designation or degree.
• Excellent verbal and written communication skills.
• Good skills working with customers.
• Strong organizational and time management skills.
• Knowledge of property insurance policy and coverage analysis.
• Must be able to work under deadlines.
• Proficient in MS Office, including Word, Excel, PowerPoint, and Outlook.
• Strong skills and experience with Xactimate estimating program.