Proven experience in administrative support or office coordination, preferably in property or valuation industries., Excellent verbal and written communication skills with a customer-service mindset., High attention to detail and strong organizational skills, proficient in Microsoft Office Suite., Familiarity with cloud-based systems or CRMs, and ability to prioritize tasks effectively..
Key responsabilities:
Provide general administrative support to valuers and management, ensuring efficient operations.
Manage emails, incoming calls, and client inquiries professionally and promptly.
Maintain and update databases, client records, and internal systems, ensuring confidentiality.
Assist in scheduling property inspections and follow up with clients regarding required documents.
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Outsourced Staff builds high performing dedicated teams of staff in the Philippines. All staff work in our office based locations, we allow you to scale your business and grow your revenue through having access to staff with a lower startup and ongoing costs. Outsourced Staff provide you with ongoing support and guidance to get the most out of your team.
With over 25 years of working with highly technical staff around the world, the company founder, Dominic Procter, discovered the talents of the Filipinos when he was running his own digital agency. He then invested in one of the leading BPO companies in the Philippines. After successfully growing and exiting that business he now again focuses on providing dedicated remote staff and offshore staffing services to clients around the world.
Outsourced Staff specialise in providing end-to-end business solutions catering to small, medium and large business enterprises looking to reduce costs and increase productivity.
We carefully and thoroughly study your vision, business model and processes, then provide you the right people aligned to your business objectives, requirements and budget.
Our client is a Sydney-based firm staffed by highly qualified Registered Property Valuers with over 50 years of combined experience. Specialising in Property Valuations and are committed to delivering strategic, market-leading, and innovative property advice.
About the Role:
We are seeking a proactive and detail-oriented Administrative Support Officer to join our team. This role will support the day-to-day operations of the business, ensuring that administrative tasks are executed efficiently and professionally. You will be the backbone of our operations—providing essential support to our valuers, maintaining client records, managing documentation, and contributing to a seamless client experience.
Key Responsibilities:
Provide general administrative support to valuers and management
Assist in scheduling property inspections and coordinating appointments
Manage emails, incoming calls, and client inquiries professionally and promptly
Maintain and update databases, client records, and internal systems
Follow up with clients regarding required documents and outstanding information
Liaise with solicitors, real estate agents, and other stakeholders as needed
Ensure confidentiality of client information and sensitive documents
Assist in accounts receivable and payable tasks, as required
Support other ad-hoc administrative tasks and office projects
Key Requirements
Proven experience in administrative support or office coordination (experience in property or valuation industries is a plus)
Excellent verbal and written communication skills
High attention to detail and strong organisational skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Comfortable using cloud-based systems or CRMs (Pipedrive & Zoho as well as experience and knowledge on setting up Automations)
Ability to prioritise tasks and meet deadlines
Self-motivated, reliable, and able to work independently or as part of a team
A customer-service mindset with a professional approach
Desirable Attributes
Knowledge or experience within the property valuation or real estate industry
Familiarity with Australian property terminology and documentation
Knowledge and experience with Google Ad words, WordPress, Smarta, Graphic design, SOP’s and Automations.
Location: Remote / Philippines-based applicants
Employment Type: Full-time
Schedule: AU time 9 AM - 5 PM
Required profile
Experience
Industry :
Hrtech: Human Resources + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.