Regional Operations Manager - West

Union Tank Car Company

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Union Tank Car Company (UTLX) manufactures, leases, and repairs railcars in North America for railroads and industrial companies. With roots dating back over 125 years, we are part of an operation that owns and leases a diversified portfolio of approximately 120,000 tank cars and 10,000 freight cars, operates two tank car manufacturing facilities, and has a network of more than 110 full-service and mini / mobile repair shops. Owned by Marmon Holdings, Inc. and Berkshire Hathaway, we rely heavily on those with the aptitude, attitude, and entrepreneurial spirit to drive our success and are committed to attracting and retaining top talent. We offer competitive compensation, an excellent benefits package, and an opportunity to become part of a top-notch team where enthusiasm, expertise, and progressive thinking are encouraged and valued.

The Regional Operations Manager’s role is to ensure quality work is performed safely, and is cost-effective for the sites within their Region, by providing coaching, leadership, support, and operating expertise necessary to ensure the facilities have the proper processes, controls, equipment and personnel in place to become the employer of choice, supplier of choice, and investment of choice for the business.

Why Join Our Team?

We take pride in offering our employees rich benefits packages. We appreciate hard-working and passionate individuals which is why we offer:

• Medical, Dental and Vision coverage day one of employment
• Company-paid employee and dependent life insurance
• Company-paid sickness and accident income
• 401k with matching
• Annual safety shoe reimbursement and prescription safety wear
• Holiday pay 10 Total - Effective Day 1 of employment
• Vacation offered
• Personal Time Off offered
• Marmon & ADP employee discount program
• Tuition Reimbursement
• Bonus Eligible
• Salary Range: $99,000.00 - $115,000.00

Essential Functions:

• Lead team of Field Operations Supervisors and foster a culture centered on Safety and Quality. 
• Responsible for coaching and mentoring Field Operations Supervisors to promote and sustain a safe, successful & productive work environment for all employees across their sites. 
• Accountable for supporting site supervisors in the implementation, coaching, mentoring and the sustainability of safety performance through facilitation of job analysis, shop management and employee involvement and accountability. 
• Collaborate with Field Operations Supervisors to ensure regional financial performance meets budget expectations by effectively using key performance indicators (KPIs).
• Mentor and coach Field Operations Supervisors to ensure throughput aligns with customer demand.
• Recognize talent and develop succession plan(s) for all employees with actions and associated timelines for supporting employee retention and promoting internal growth. 
• Accountable for supporting each Field Operations Supervisors within their region in the implementation, coaching, mentoring and sustainability of visual management processes, along with continuous improvement initiatives.
• Accountable for leading, coaching, and mentoring Field Operations Supervisors in recognizing employee training needs, equipment needs, and operational efficiency opportunities while working with corporate support groups in developing action plans, and support as needed.
• Provide support to the Field Operation Supervisors in the implementation, coaching, mentoring and the sustainability of new hire on-boarding process, including 30, 60, 90 reviews and Tank-University (a comprehensive training program), within their region. 
• Drive the goals and expectations of the annual and 3-year strategic plans for their region that aligns with the overall vision and strategy of the business and ultimately the Marmon Rail Yard Services strategic plan.
• Complete routine site visits across their region to provide consistent customer support, project support, and personnel support.
• Complete monthly, quarterly, and annual business updates for customers, and internal reporting as needed.
• Ensure proper staffing is maintained across the region to meet the needs of both the customer expectations and business performance expectations.
• Create and encourage a successful & productive atmosphere in the workplace for all employees.
• Other duties as assigned.

Supervisory Responsibilities:

The Regional Operations Manager is responsible for the overall direction, coordination, and evaluation. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include safety, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Skills / Specifications:

• Knowledge of safety protocols and quality control processes.
• Ability to conduct and participate in safety and quality audits.
• Identifying and addressing training needs.
• Recruitment, training, and scheduling skills.
• Experience in employee development.
• Conduct performance reviews and coordinating training.
• Goal setting and performance management.
• Leadership and team-building skills.
• Ability to conduct team meetings and align team goals.
• Effective scheduling and work-life balance management.
• Effective communication skills for updating customers and management.
• Ability to maintain a presence and address customer concerns.
• Knowledge of continuous improvement methodologies.
• Experience with visual management processes.
• Strong customer service skills.
• Proficiency in maintaining and analyzing reports.
• Accuracy in billing and reporting.

Education / Experience / Qualifications:

• High School diploma or equivalent required.
• Bachelor’s Degree or some college preferred.
• Proven experience in a supervisory or managerial role, preferably in a field operations or car repair environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Commitment to fostering a culture of safety and quality.
• Proficiency in safety and quality management practices.
• Ability to manage performance goals and meet productivity targets.
• Experience in recruitment, training, and employee development.
• Competence in reporting, KPI tracking, and financial management.
• Knowledge of continuous improvement methodologies and visual management processes.
• Strong customer service orientation.
• Accuracy in billing and financial reporting.
• Detail-oriented and highly organized.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving and decision-making abilities.

Working Conditions:

• This position requires frequent travel, approximately 50% of the time, to company locations, customer meetings and company meetings.
• Office is remote, must reside in one of the following states; Washington, Wyoming, Oregon or California.
• Must be able to traverse the operations facility.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time.
• Ability to work extended hours when needed.

Disclaimer:

This job description is only a summary of the typical functions of the job and not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The company reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary.

EEO

Pay Range:

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.