Operations Data Visualization and Analytics Engineer III (Facets Experience Required)

Job Summary:

To be considered for this role, you must have prior experience in managed care and experience with Facets.

The Operations Data Technical Business Analyst III collaborates with end users to define visuals needed in dashboards, recognize inconsistencies and gaps in complex business processes, and facilitate scoping and requirements elicitation sessions.

Essential Functions:

• Coordinate with business partners to understand their need, and gather requirements on an effective solution
• Translate our business partners’ needs into a dashboard prototype
• Cultivate good working relationships with different teams and business areas within CareSource
• Estimate the impact of change requests on timelines, resources and project scope
• Build, sustain, and leverage relationships with persons within his/her area of immediate responsibility when gathering, validating and approving requirements
• Remain impartial in requirements discussions; confirms understanding by all parties involved when validating requirements
• Gain an understanding of stakeholders' priorities
• Effectively communicate Operations Data’s priorities to requestors
• Document effectively in requirements discovery sessions and meetings
• Identify sources of requirements, possible interfaces and affected lines of business
• Locate potential data sources for dashboards
• Leads discussions toward stated goals, and manage group dynamics in facilitation of requirements gathering
• Collaborate with peers and related roles to establish guidelines and recommended practices for story writing
• Perform other job related instructions as requested

Education and Experience:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or related field or equivalent years of relevant work experience is preferred
• Two to five (2 to 5) years of experience in requirements management is required
• A minimum of two to five (2 to 5) years of experience working in Facets, Guiding Care, or other similar enterprise systems is preferred
• Experience designing interfaces and/or mocking up user interfaces to support and display the information in a dashboard-like UI is preferred
• Familiarity with the healthcare environment (Medicaid/Medicare) is preferred

Competencies, Knowledge and Skills:

• Proficient in Microsoft Office toolset
• Thorough understanding of business analysis principles and available solutions
• Proficient with using Power BI dashboards
• Experience in creating and writing technical specifications
• Proven ability to establish effective working relationships with stakeholders at all different levels
• Knowledge of various software applications/elicitation tools to facilitate requirements with stakeholders
• Thorough understanding of a project lifecycle coupled with the software development lifecycle, including processes, techniques and tools
• Experience in continuous delivery software development lifecycles is a plus
• Excellent written and verbal communication skills
• Effective identification of business problems, assessment of proposed solutions to those problems, and understanding of the needs of stakeholders
• Ability to work independently and within a team environment
• Ability to multi-task and prioritize work to meet project deadlines
• Effective listening and critical thinking skills
• Flexibility during organizational and/or business changes
• Strong interpersonal and relationship building skills
• Effective problem-solving skills with attention to detail
• Ability to effectively and efficiently work within a project team
• Time management skills
• Customer service oriented
• Decision making/problem solving skills
• Ability to develop, prioritize and accomplish goals
• Coordinate and lead cross-functional teams

Licensure and Certification:

• None

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.