Lead Full Stack Engineer - Activation

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We are looking for an experienced Full Stack engineer to join our Activation team at Front, which owns our trial experience and new customer onboarding flows. To be successful in this role you must be a quick learner, have proven software development skills, enjoy solving hard problems, and work well in a small, cross-functional, dynamic team. You should also have experience leading teams that develop and make product decisions through rigorous experimentation. 🧪

What will you be doing?

• Work on all parts of the trial experience for Front - anything that goes into converting companies from passive explorers to paid customers is in focus for this team!
• Building features and experiences that help converted customers get the most out of Front, turning them into long term, high value customers.
• Designing experiments to test hypotheses on features/changes that might improve our trial conversion rate, and ultimately drive more new business revenue for Front. 🚀
• Lead a team of high-performing engineers, providing technical guidance and driving key technical decisions.
• Design and contribute to sub-systems to make Front a better, more powerful collaboration software.
• Work closely with product managers, product designers and other engineers to conceptualize, build and test new features.
  
  

What skills and experience do you need?

• Industry experience building fast, reliable, real-time web-based applications.
• Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
• Exposure to architectural patterns of a large, high-scale web application.
• Product minded: committed to building the best user experience.
• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
• Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.
• Full professional English proficiency.
  
  

Bonus

• Rigor in A/B testing, test coverage, and other web best practices.
• Experience in API design.
• Experience working with complex data models at scale.
• A hunger for business impact.
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!
  
  

What We Offer

• Competitive salary in USD!
  
  

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice