Offer summary

Qualifications:

Minimum of 2 years of direct people leadership experience., Bachelor’s degree in business, economics, statistics, or a related field preferred., Strong background in computer programs for mortgage loan processing and advanced knowledge of Microsoft Excel., Excellent written and verbal communication skills with high emotional intelligence..

Key responsabilities:

Manage a team of Underwriters and Quality Control Analysts, focusing on performance management and team morale.

Assist Transaction Managers with deal setup and daily file assignments.

Monitor transaction phases to ensure delivery timelines and service level agreements are met.

Provide daily reporting on project pipeline progress and manage staff availability.

Job description

The Due Diligence Operations Manager is responsible for assisting the Transaction Managers with day-to-day management of Due Diligence projects and staff. The primary responsibilities include the direct oversight of Underwriting and Quality Control employees, production, and reporting of Due Diligence results.

Responsibilities

Manage a team of Underwriters and Quality Control Analysts; be responsible and accountable for performance management, team performance, positive morale, and feedback/coaching.
Assist TM in new deal set up process and day-to-day file assignments to team members.
Collaborate with Transaction Manager and Director of Quality to update project deal guides and job aids on assigned projects as needed
Provide project or client specific instruction, training, support, and guidance to the project production team where needed
Collaborate with Director of Quality regarding staff development as it relates to meeting day to day productivity and quality targets
Monitor each phase of transactions to ensure delivery timelines and monthly SLAs are met
Communicate to appropriate internal parties if SLAs or deliverables are behind
Manage availability of staff and project assignment
Maintain project pipeline, monitor capacity, and manage appropriately
Provide daily reporting to Transaction Manager and senior leadership on pipeline progress and capacity
Monitor and track project loan review quality and productivity for individual staff members; ensure performance meets all audit turnaround times on file reviews.
Perform cursory review of loan data quality prior to submitting to Transaction Manager for client delivery
Leverage reporting, as needed, to check for data quality accuracy. When data/quality issues are identified, work with team members/production staff to correct data in system and provide feedback to team when trends are identified
Coordinate and monitor staff for data quality projects as it relates to client reporting
Work with Quality Managers to create action plans for underperforming team members.
Serve as a liaison between TM and team members; assist in answering trade/project/scope-related questions.
Assist TMs in directing the UW/QC team to ensure results are met as outlined in the Client Scope.

Qualifications

Minimum of 2 years direct people leadership.
Bachelor’s degree (BA/BS) preferred in business, economics, statistics, or related field of study.
Computer Skills: Strong background with the use of computer programs used to manufacture or review mortgage loans and advanced knowledge of Microsoft Office product suite, specifically Excel.
Strong written and verbal communication skills; emotional intelligence (EQ).
Soft skills: Time management, thoughtfulness, reason and problem-solving, and professional communication.

Benefits