Offer summary

Qualifications:

High school diploma or equivalent required., At least three years of related experience in facilities, maintenance, safety, or emergency response., General knowledge of workers’ compensation laws and OSHA regulations., Proficient in Google G Suite or similar software with excellent organizational skills..

Key responsabilities:

Coordinate and dispatch technicians while managing their schedules and service priorities.

Review and verify service invoices for accuracy and assist with billing processes.

Provide real-time support to centers by coordinating materials and services as needed.

Maintain service records and communicate updates to center teammates regarding service calls.

Job description

Essential Duties and Responsibilities: Responsible for National support to the Center Insights Team by providing resources and compliant solutions that will deliver practical solutions that allow centers to provide therapy while laying the foundation for center standards to achieve safe, compliant, and consistent outcomes:

This candidate will be responsible for coordinating and dispatching technicians, managing their schedules, checking invoices, ordering appliances, and assisting with billing processes
This role is crucial in ensuring seamless service operations and excellent customer service
Dispatching & Scheduling: Coordinate and dispatch preventative service technicians to centers based on priority and availability
Maintain and update preventative maintenance, janitorial, and handyman service schedules to optimize efficiency
Technician Support: Provide real-time support for our ABC Centers by coordinating materials and/or service as needed
Invoice Management: Review and verify service invoices for accuracy before processing
Ensure proper documentation is submitted and approved for billing
Customer Communication: Provide updates to Center Teammates regarding the status of service calls, including technician arrival times, delays, and follow-up appointments
Data Entry & Record Keeping: Accurately enter and maintain service records in company systems
Track ticket progress and dispatched technician to completion
Collaboration: Work closely with the service manager, technicians, and the administrative team to ensure smooth operations and customer satisfaction
Complete 10 hr OSHA regulation training
Live ABC mission + values and maintain compliance with all company policies and procedures.
Perform other duties as assigned by supervisor

Education And/or Work Experience Requirements

High school diploma or equivalent required.
At least three years related experience with facilities, maintenance, safety, emergency response.

Required Skills And Abilities

General knowledge and understanding of applicable workers’ compensation laws, procedures, and regulations.
Ability to apply center standards and OSHA regulations in a practical manner.
Proficient with Google G Suite or related software.
Excellent organizational skills and attention to detail.

Physical Requirements