Supply Chain Support Specialist - Remote

Company Overview

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

Position Overview

The Supply Chain Support Specialist plays a critical role in ensuring the smooth operation of our internal supply chain network. This position supports procurement, inventory management, logistics coordination, and interdepartmental communication between distribution centers and branch locations. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment.

What You’ll Do

• Monitor and maintain internal inventory levels across regional distribution centers and branches.
• Support the procurement team by tracking purchase orders, vendor deliveries, and product availability.
• Coordinate with internal stakeholders, including sales, warehouse, and logistics teams—to ensure product availability and timely fulfillment.
• Identify and resolve supply chain disruptions or delays, escalating critical issues as needed.
• Serve as a point of contact for internal supply chain-related inquiries.
• Follow up with Distribution Center’s regarding all quality and accuracy issues (follow up on cycle counts, shipment status, etc.).
• Report any service failures to management and communicate with 3PL to work towards resolution.
• After receiving the inventory results from the DC, CSR close all issues and communicates next steps to the stores.
• Conduct stores follow up from time to time and provide feedback to management.
• Provide superior customer service to our stores and customer’s.
• Meet or exceed scorecard requirements for productivity, schedule adherence, quality and attendance.
• Completes assignments accurately despite a large workload.
• Key metrics include Claims Resolution Time, Customer Survey Results, and Claims Reduction.
  
  

Skills We Are Seeking

• 1 year of customer service or retail sales experience is preferred.
• Customer Service mentality Must have excellent communication skills. Will be working with 470 stores and 3 distribution centers from a central office.
• High school diploma or equivalent
• The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
  
  

Perks

• Weekly Paychecks with DailyPay available!
• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
  
  

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

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