Social Services Manager

Job Description

Social Services Manager

We are seeking a Social Services Subject Matter Expert (SME) to provide strategic and technical leadership for a specialized program serving recently arrived Afghan refugees. The SME will guide the development and implementation of culturally responsive, trauma-informed social services that support the holistic needs of Afghan individuals and families as they continue to rebuild their lives. This role includes providing expert guidance to multidisciplinary teams—comprising Peer Support Specialists, Intake Specialists, Social Workers, and Lead Social Workers—to ensure high-quality, coordinated service delivery that promotes client stability, resilience, and long-term integration.

Compensation & Benefits:

Estimated Starting Salary Range for Social Services Manager: $105k – 110k

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Social Services Manager Responsibilities Include:

• Lead the design, refinement, and implementation of social service interventions tailored to the program parameters and the needs of Afghan refugee communities, with sensitivity to cultural, linguistic, and historical factors.
• Provide subject matter expertise and leadership to multidisciplinary teams, supporting Peer Support Specialists, Intake Specialists, Social Workers, and Lead Social Workers through training, case consultations, and coaching.
• Develop workflows, tools, and guidelines to support seamless collaboration and role clarity across the teams.
• Promote trauma-informed, strengths-based, and culturally competent practices in all aspects of service delivery.
• Conduct needs assessments and gap analyses to identify evolving service priorities and support resource allocation.
• Serve as a thought partner in the development of case management models that integrate behavioral health, housing support, public benefits navigation, and community connection.
• Support the creation of client-centered service plans that emphasize empowerment, dignity, and self-sufficiency.
• Liaise with local partners—including healthcare providers, schools, housing agencies, workforce development entities, and legal aid—to strengthen referral networks and community integration pathways.
• Monitor program implementation and outcomes, offering feedback and recommendations for continuous improvement.
• Support proposal development, reporting, and strategic planning as a technical lead in the social services domain.
  
  

Social Services Manager Experience, Education, Skills, Abilities requested:

• Strong crisis management, risk assessment, and case coordination skills.
• Must have 4 or more years of experience as a social worker.
• 2 or more years working with the refugee/migrate population.
• Bachelors degree in a related field required, or an equivalent combination of education and experience.
• Must pass pre-employment qualifications of Cherokee Federal.
  
  

Company Information:

Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com.

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Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

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Keywords:

• Crisis Intervention
• Case Management
• Advocacy Services
• Risk Assessment
• Treatment Planning
  
  

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.