Offer summary

Qualifications:

Implementation or project management experience is preferred., Strong organizational and project management skills are essential., Excellent written and verbal communication skills with attention to detail are required., Proficiency in MS Office and understanding of SaaS technology is a plus..

Key responsabilities:

Collaborate with the sales team to develop customer implementation plans.

Review client needs and translate them into a successful onboarding experience.

Create customer sites with purchased products and features.

Execute the onboarding plan within 90 days of customer purchase.

Job description

About

This is a fully Remote role within the US.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

We’re looking for an Implementation Consultant, an onboarding wizard to help our customers’ implementation needs with a goal to implement within 90 days. Our ideal candidate will be self-driven, will take the initiative to see projects and assignments through to completion, and stay laser focused on delighting customers with information on our products and services.

What You Will Do

Collaborate with sales team in the development of customer Implementation Plans
Review and understand client need and translate those into a successful Onboarding experience
Create customers site with purchased products and features
Execute Onboarding plan within 90 days of customer purchase
Become a subject matter expert on all areas of PowerDMS to be able to effectively lead discussions and answer questions

Who You Are

A strong decision maker and are able to solve complex problems.
Able to be a high producer under pressure and in a quick paced environment.
Play well with others.
Internally motivated to be a life-long student.
Someone with a desire for clients and teammates to succeed.

What You Have

Implementation/ Project Management experience is a plus.
Strong Organizational / Project Management skills.
Excellent written and verbal communication skills with an eagle eye on details.
Proficiency in MS Office.
Understanding of SaaS Technology and experience with Power platforms which are a huge plus.

What NEOGOV Offers

Competitive Wages
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Autonomy to grow and find your career path with supportive leadership
Remote working opportunities
Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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