Offer summary

Qualifications:

2+ years experience with Microsoft Dynamics Finance & Operations, Supply Chain Management., Proven experience in a technical support role related to Dynamics 365., Proficiency in diagnosing and resolving technical issues with Dynamics 365., Self-starter with a customer-oriented mindset and ability to adapt in a fast-paced environment..

Key responsabilities:

Provide technical assistance to users and troubleshoot system-related issues.

Configure and customize the D365 F&O system to meet business requirements.

Train end-users on effective system usage and provide ongoing support.

Maintain documentation of system configurations and collaborate with stakeholders for process understanding.

CGS (Computer Generated Solutions) is one of the top outsourcing service providers active on the Romanian market since 2002. CGS România deploys its activity in seven different operation centers: in Bucharest, Brașov, Sibiu, Târgu Jiu, Galati, Miercurea Ciuc and Constanta with the help of over 4,000 employees, CGS is currently one of the largest support center-type company in Romania. On a daily basis, our employees interact with customers from Romania, Germany, UK, Spain, Italy, France and other European countries, as well as the US or Canada. The customers of CGS Romania are world-renowned companies, European-level companies or large companies in Romania, many of them ranking in the Forbes Top 500. Client-companies included in the CGS portfolio are active in various business areas, among which IT, telecom, banking or retail. The services provided by CGS Romania focus on customer service, customer care, technical support, client relations, telesales, telemarketing and so forth. We have highly experienced industry teams that can assist with technology strategy, technology investment and alignment, business process optimization, customer and partner acquisition, innovation, and global development models. We provide all these services in 18 languages. CGS Romania is a distinctive brand of the Computer Generated Solutions family which is an American company founded in New York in 1984, active in North America, Europe, Asia and Latin America, with 20 operation centers worldwide. CGS Romania is present on the Romanian market since 2002. CGS is a business applications, enterprise learning and outsourcing services company that supports clients’ most fundamental business activities. Founded in 1984 and headquartered in New York City, CGS employs more than 8,200 professionals across North America, Latin America, Europe and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @cgsinc and https://www.facebook.com/CGSRomania/.

Job description

Short Company Description

Ca angajat CGS Romania vei beneficia de un program de lucru flexibil, in functie de nevoile tale, cat si vei participa la sesiuni de formare si training-uri intensive pentru a iti imbunatati cunostintele si pentru a putea sa iti indeplinesti cu brio atributiile. Te vei alatura unei echipe entuziaste si dinamice ce te va ajuta la dezvoltarea unei cariere de succes, intr-un mediu fun si interactiv, inconjurat de prieteni.

#FriendsWorkingTogether

Requirements

2+ years experience with Microsoft Dynamics Finance & Operations, Supply Chain Management
Proven experience as a Dynamics 365 support resource or in a similar technical support role.
Proficiency in diagnosing and resolving technical issues related to Dynamics 365.
Experience in configuring and customizing Dynamics 365 to meet business requirements.
Self-starter with high motivation and passion to thrive and adapt in an ever-changing, fast-paced environment.
Customer-oriented, ability to self-manage and take ownership.

Responsibilities

Technical Support: provide technical assistance to users, troubleshoot issues, and resolve system- & user related problems.
System Configuration: configure and customize the D365 F&O system to meet business requirements, including developing and maintaining forms, reports, and workflow
User Access management: Assigning and managing licenses, creating users and assigning permissions
User Training: Train end-users on how to effectively use the system and provide ongoing support to ensure they can utilize its features efficiently.
Documentation: Maintain comprehensive documentation of system configurations, changes, and procedures.
Collaboration: Work closely with stakeholders to understand business processes. Collects necessary information before forwarding it to 3rd level support or external partners
Performance Monitoring: Monitor system performance and make necessary adjustments to improve efficiency and reliability.

Required profile