Offer summary

Qualifications:

High School diploma or equivalent; additional certifications in healthcare or technology-related fields are a plus., At least 1+ years of experience performing subjective refractions or in a similar technician role., Proficient in using video conferencing platforms and electronic medical record systems., Strong communication skills to effectively interact with patients and doctors..

Key responsabilities:

Conduct subjective remote refractions for patients, ensuring precision and adherence to clinical standards.

Guide patients through the exam process, explaining procedures clearly for comfort and understanding.

Provide accurate data to Doctors of Optometry for comprehensive eye exams and participate in team meetings.

Achieve the required number of exams per hour and perform additional duties as assigned.

Job description

The Remote Technician plays a vital role in conducting subjective refractions remotely for patients. This role ensures precise data collection to support Doctors of Optometry in providing accurate and comprehensive eye exams.

Job Duties And Responsibilities

Conducts subjective remote refractions for patients across the U.S. and Canada, ensuring precision and adherence to clinical standards.
Guides patients through the exam process, explaining procedures clearly to ensure comfort and understanding.
Provides precise and accurate data to Doctors of Optometry for comprehensive eye exams.
Participates in regular feedback sessions, team meetings and ongoing training to maintain quality standards.
Achieves the required number of exams per hour as set by the company to ensure operational efficiency.
Availability to work on Saturdays are mandatory for this position. Additional hours may be required based of business needs.
Performs additional duties as assigned, as this list does not reflect all the duties and responsibilities of the Ophthalmic Technician.

Qualifications

Competencies:

Ability to troubleshoot technical issues during virtual sessions, address patient concerns and resolve clinical questions efficiently.
Precision in conducting subjective refractions, entering patient data and providing accurate information to Doctors of Optometry for exams
Ability to effectively communicate clearly and compassionately with patients, doctors and team members, both verbally and in writing, ensuring clear instructions and information.
Provides exceptional service to patients, ensuring they feel comfortable, understood and valued during virtual consultations.
Ability to manage multiple virtual sessions per day, prioritize tasks and meet productivity goals (e.g. exams per hour) without compromising quality.
Ability to manage various patient needs and technical challenges while maintaining professionalism in a remote setting.
Self-motivated with the ability to conduct remote refractions and handle patient interactions autonomously, adhering to company standards and clinical protocols.
Comfortable using video conferencing platforms, remote refraction tools and electronic medical record systems.
Ability to manage patient information discreetly and maintain professionalism during virtual consultations.
Possess a strong commitment to a team environment while working well with others, which includes treating doctors, clients, employees and anyone else necessary with respect and dignity.

Skills

Skilled in performing subjective refractions using Minus Cylinder and other techniques to provide accurate data for eye exams.
Ability to use specialized refraction equipment, video conferencing platforms (e.g. Google Meet) and electronic health record (EHR) systems effectively in a virtual environment.
Proficient in documenting patient information accurately in EMR systems and enduring all data is up to date and compliant with regulatory requirements.
Able to quickly resolve technical issues, such as connectivity problems or equipment malfunctions, ensuring smooth virtual exams.
Capable of explaining the refraction process in a way that patients with varying levels of understanding can follow and feel comfortable.
Understanding of eye care and optometry terminology to ensure precise communication with doctors and accurate documentation.
Ability to navigate challenges specific to remote work such as technical issues, maintaining a professional presence on camera and managing patient interactions from a distance.
Strict adherence to HIPAA, and other healthcare privacy regulations, while managing patient data and interacting with patients remotely.
Proficiency in computer applications, including Microsoft Office (Word, PowerPoint, Outlook and Excel).

Availability

Available to work every Saturday, which is a mandatory workday.

Education

High School diploma, or equivalent.
Additional relevant certifications in healthcare or technology-related fields may be considered in lieu of degree.

Experience

At least 1+ years of professional experience performing subjective refractions on patients or in a similar technician role.
Refraction experience in Minus Cylinder is a plus.
Experience in remote healthcare settings or telemedicine is a plus.
Familiarity with electronic medical records (EMR) and video conferencing tools is preferred,

Work Environment

Works primarily in a climate-controlled environment with minimal safety/health hazard potential.
Access to a fast and reliable hardwired internet connection with a minimum of 10 Mbps upload and 10 Mbps download
An approved quiet, professional work area free of distractions.
This role requires being on camera during all virtual sessions to ensure high-quality service and patient interactions.

Physical demands: Must be able to be punctual and attend work on a regular and consistent basis.

Overtime may be required to meet clients' needs.
Must be able to concentrate with various interruptions, weather conditions, and noise levels.
Ability to communicate effectively (speak and hear) and perform tasks requiring use of hands and fingers.
Ability to remain seated for extended periods, up to 8+ hours a day, with standard breaks provided in accordance with company policy and applicable state regulations.

The physical demands described above are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

DigitalOptometrics is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a workplace free of discrimination and harassment.

Salary: $18 - $20 per hour

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