IT Senior Systems Engineer

We’re Hiring: IT Senior Systems Engineer

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for an IT Senior Systems Engineer to join our team at Cloudstaff, the #1 workplace everywhere!

Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

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CS Jobs - IT Senior Systems Engineer

Role: IT Senior Systems Engineer

Work Arrangement: Work from Home

Location: India

Schedule: Morning shift

Purpose of Role

The IT Senior Systems engineer will be responsible for maintaining the infrastructure systems and participating in Infrastructure Projects while supporting the IT Servicedesk Team with escalated L3 Incidents. The candidate will plan, design, build, maintain and support technical systems. M&A projects activities will include, Reverse engineering, migration and integration of Existing environments onto ZEDRA’s Infrastructure in the most efficient way.

Key Accountabilities

• Provide 3rd line technical support
• Identify problematic areas and implement strategic solutions in time with Senior IT management team
• Actively support the Continuous Improvement Plan to generally improve infrastructure
• Direct bridge between Engineering team and Servicedesk team on technical handover of newly integrated systems
• Build detailed documentation of systems implemented in our Knowledgebase
• Resolve complex technical incidents on infrastructure systems
• All-round experience of takeover with existing systems
• Pro-active real-time monitoring of IT systems using PRTG.
• Preventive Infrastructure Resource Planning
• Creating new Infrastructure operational tasks for both engineers and IT Servicedesk team
• Expansion of backup, monitoring and update of the Systems.
• End of month reoccurring out of hour patch management
• Participating in out of hour IT migration/upgrade projects
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure maximum uptime of the systems by escalating in time to Systems Engineers
• Ensure security of data, network and backup systems using preventive maintenance tasks and incoming tickets.
• Orchestrating of Service Delivery. Managing and monitoring agreed SLAs, and providing timely reporting to management.
• Management of IT support engineers and origination of staff covering the 24/5 with potential expansion to 24/7 shift resource planning.
• Build and provide IT management reports and Inter group customer reports.
• Working with Senior IT management to ensure the ITSM within the business follows global standards according to ISO27001 and ITLv4 standards.
• Coordination and support of IT Engineers and on time completion of operational tasks with proven evidence
• Ensuing the Service Desk team adhere to ITSM process and procedures such as Incident / Service, Problem and Change management
• Act as escalation point within the team
• Management of asset register; ensure all Zedra groups hardware is recorded and managed.
• Monitoring alerting and escalating to the engineering team when required

Qualification and requirements:

• 5+ year experience
• Perfect corporate level of English speaking, reading and writing
• Knowledge with business facing incident management
• Experience in Financial Services and or banking industries is preferred
• Experience with remote management and collaboration with team members in different region/time zone
• Experience with Merger and Acquisitions would be advantageous
• ITILv4 certification is a must

Technical Experience

• Experience with IT Servicedesk solution (preferably Manage Engine Servicedesk Plus)
• Citrix CVAD 7+ virtual desktop and app deployment. And or similar technologies (VMware Horizon)
• Understanding of industry security best practices (example: Encryption / Data leakage / Phishing / Pen testing)
• Microsoft Azure & Microsoft 365 administration and configuration
• Mobile Device Management system experience (such as Intune, MobileIron)
• Backup software experience – Commvault is preferred
• Printer installation, configuration and Management
• Knowledge of monitoring systems such as PTRG
• Proven skills with Active Directory including but not limited to User administration, Site Services, Hybrid replication and Group policy object management
• Remote support assistance on non-managed devices (BYOD)
• Email management system experience
• Microsoft SQL Database administration skills
• Storage experience such as SAN or NAS
• Hosting troubleshooting (DNS/MX/CNAME/A records)
• Expert Networking knowledge in LAN, WAN, SDWAN

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff: Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**