Offer summary

Qualifications:

Solid experience in the tourism industry with a focus on operations and negotiations., Comprehensive understanding of inbound tourism activities and suppliers in Colombia., Strong commercial mindset with proven negotiation skills and a successful record in closing deals., Fluency in English and Spanish, with excellent communication skills..

Key responsabilities:

Manage and expand TUI's in-country operations while ensuring quality levels.

Oversee local ground operations and maintain relationships with suppliers.

Create and manage the country's tariff sheet in collaboration with the centralized product team.

Lead sales actions and represent TUI in country operations, addressing any incidents or emergencies.

Job description

We are hiring one Lead of Country Operations for each of the following locations: Argentina (Buenos Aires), Colombia (Bogotá/Cartagena), and Ecuador (Quito/Guayaquil).

ABOUT OUR OFFER

Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

Responsible for managing and expanding TUIs in country operations ensuring quality levels. This includes overseeing local ground operations, managing the relationship with suppliers and leading sales actions.
Lead the contracting of touristic services/ components to put together our programs and annual tariffs.
Create the country's tariff sheet with the centralized product/loading team, co defining deliverables and loading plan.
Maintain supplier relationships and engage in constant contact with key suppliers to have good valued and up to date product.
Supervise the operation of bookings generated by the HQ, programming and monitoring the services according to quality standards.
Act as product reference for clients and internal teams, being constantly updated with trends and the latest product news.
Create the Commercial Plan alongside the Regional Manager and Market Managers from the HQ to meet the sales budget assigned.
Lead sales actions such as presentations, door to door trips and trade show participations.
Work closely with the reservations team in the HQ and ensure the sales & reservations team is properly trained in the country’s product.
Be the representative and responsible for in country operations, acting as senior contact in case of any incident or emergency.
Actively communicate any political, social or economic situation that could affect the operations in the country.
Ensure that suppliers meet the requirements imposed by TUI and the HQ.
Ensure that the team properly meets the procedures and company policies.
Create KPI reports when needed for the upper management.
Comply with internal SIG norms and contribute with continued improvements.

ABOUT YOU

Operations, Negotiations and Commercial leadership and solid experience in tourism industry
Comprehensive understanding of the country’s inbound tourism activities, suppliers and trends in the assigned country.
Experience in operating programs in main regions of the assigned country.
Strong commercial mindset with proven negotiation skills and a successful record of closing deals and building strategic partnerships.
Excellent communication skills.
Excellent written and spoken English and Spanish.
Customer orientation, leadership, planning abilities and abilities to work in teams.
Understanding of digital components and new industry standards will be an advantage, especially on API-based connectivity, channel managers, reservation technologies.

Required profile