Offer summary

Qualifications:

At least 3 years of hands-on experience in technical support, preferably with enterprise-level clients., Proficient in APIs, JSON, HTTP requests, and debugging tools., Strong communication skills in English, with the ability to explain complex concepts clearly., Familiarity with ticketing systems like Jira or Monday.com..

Key responsabilities:

Master technology and write Lucene data queries to assist users.

Diagnose technical issues and debug API requests to provide effective solutions.

Empower customers through documentation, best practices, and hands-on support.

Identify patterns in customer requests to improve solutions and enhance user experience.

Job description

Looking for a dynamic Technical Support Engineer to empower enterprise users, ensuring they maximize the value of the cutting-edge data and APIs. This role is a perfect blend of technical expertise, problem-solving, and customer interaction, where you'll tackle challenges head-on and help our enterprise clients succeed.

As a Technical Support Engineer, you will:

Be the Expert: Master technology and become proficient in writing Lucene data queries.
Troubleshoot Like a Pro: Diagnose technical issues, debug API requests, and deliver fast, effective solutions.
Empower Customers: Provide clear guidance through documentation, best practices, and hands-on support.
Continuously Improve: Identify patterns in customer requests to help shape better solutions and enhance user experience.
Build Relationships: Establish trust and sustainable relationships with customers through open communication.

We’re looking for someone who is:

Experienced in technical support (beyond Help Desk roles), with at least 3 years of hands-on experience. Passionate about understanding how things work and solving technical puzzles.
Able to understand technical language and communicate effectively with developers. Skilled in APIs, JSON, HTTP requests, and debugging tools.
Experienced working with B2B customers, especially enterprise-level clients. Enjoys helping people and explaining complex concepts clearly.
Strong Communicator: Fluent in English with excellent interpersonal skills.
Familiar with ticketing systems like Jira or Monday.com.
Attentive to details, has strong prioritization skills, and uses a methodical approach.
Thrives in a fast-paced environment and takes initiative.

Bonus Points:
Your application will stand out if you have:

Experience with Python, Postman, or SQL.
Familiarity with platforms like Zendesk or HubSpot.
Background in SaaS, cybersecurity, or data-focused industries.
Previous roles in tech support or customer success.

Why Join the team?
You’ll be part of a team that values innovation, collaboration, and customer success. If you’re passionate about technology and love solving complex challenges while building meaningful relationships with clients — this is your chance to shine!

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