Offer summary

Qualifications:

Minimum 5 years of experience as a Scrum Master and Sr. Business Analyst with Salesforce implementation., Bachelor’s degree in business, Engineering, Computer Science, or a related field., Certified Scrum Master (CSM) and Certified SAFe 6.0 are required certifications., Strong analytical skills and proficiency in JIRA, Confluence, and Microsoft Office tools..

Key responsabilities:

Facilitate Agile ceremonies and manage Jira project settings to align with team needs.

Gather and document business requirements, translating them into user stories and acceptance criteria.

Collaborate with stakeholders and technical teams to ensure project deliverables meet business needs.

Conduct training sessions and support user access requests in Jira and Confluence.

Job description

Position Summary: The Senior (Sr.) Scrum Master/Salesforce Business Analyst is pivotal to driving Agile methodologies and optimizing Salesforce solutions to enhance business processes and outcomes. The ideal candidate will leverage their expertise in Scrum practices and deep understanding of Salesforce functionality to facilitate collaboration, prioritize backlog items, and support delivering value-driven solutions. The ideal candidate excels in communication, requirements gathering, and collaboration with peers, users, and stakeholders to deliver high-quality projects. This position is 100% remote.

Responsibilities:

Facilitate Agile ceremonies including Sprint Planning, Daily stand-ups, Retrospectives, and Sprint Reviews
Configure and maintain basic Jira project settings including workflows, boards, filters, and permissions in alignment with team needs.
Support user access requests, role assignments, and permission troubleshooting in Jira and Confluence.
Create and maintain Confluence pages and spaces for project documentation, team collaboration, and knowledge sharing.
Develop custom Jira dashboards and reports to support team and stakeholder visibility.
Act as a liaison with internal Jira/Confluence administrators for escalated issues or complex configurations.
Provide basic end-user support and conduct knowledge-sharing sessions on Jira/Confluence best practices.
Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and grooming
Translate high-level information into detailed requirements and clear, concise user stories with acceptance criteria in JIRA
Map functional business requirements to Salesforce.com features and functionality; develop as-is and to-be process maps
Collaborate with different stakeholders to document business and functional requirements into Epic’s and User Stories, or Business Requirements Documents.
Work as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle
Engage with Developers, Solution Architects, and other delivery team members to ensure systems meet business needs
Participate in and contribute to conversations around process improvement solutioning and architecture on the Salesforce platform
Facilitates grooming of user stories and participate in sprint execution.
Engage in testing cycles (UAT, Regression, and system), create Test Plans and Test Cases, and facilitate UAT sessions with business stakeholders.
Manage feedback in the form of enhancements and bugs, ensuring the quality of the solution output.
Prepare project-specific documentation and deliverables, including User Guides, Quick Reference Sheets, Train-the-Trainer materials, data dictionaries, communication plans, and training video, as needed.
Conduct training sessions for end users, as needed
Assess requirements to produce wireframes, visual flows, process diagrams, and/or fit-gap analysis to devise options for solving business challenges.
Identify and manage risks, issues, and dependencies, developing plans to escalate and mitigate them effectively

Required Skills and Experience:

Minimum 5 years of experience as a Scrum Master leading and guiding teams with the goal of increasing productivity by leading sprints.
Bachelor’s degree in business, Engineering or Computer Science or similar
Minimum work experience: 5 years of experience as a Sr. Business Analyst with end-to-end Salesforce implementation experience
Minimum 3+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment
Salesforce Administration skills are highly preferred.
Experience conducting simple to complex Sprint Demos
Excellent listening, oral, written, and presentation skills
Excellent analytical skills, as well as accuracy and attention to details
Experience working in JIRA, Confluence, or other Agile project management tools
Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint
Required Certifications: Certified Scrum Master (CSM) and Certified SAFe 6.0
Excellent interpersonal, listening, oral, and written communication skills
Strong analytical skills with accuracy and attention to detail
Ability to manage multiple tasks in a team-based environment
Experience working with sandbox and production environments
Demonstrated adherence to Salesforce.com best practices

Preferred Skills and Experience:

Salesforce Administration Certificate is desirable
Jira Essentials with Agile, Jira Administration Part 1 & 2 and Confluence Administration are desirable.
Salesforce Business Analyst Certification is desirable
Salesforce Service Cloud Consultant Certification, is desirable
Project Management experience, is a plus

Security Clearance: Candidate must be authorized to work in the United States and must be able to pass a Public Trust background investigation.
Travel requirements: None

Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity at the beginning of our video interviews. We will ask you to hold up an official US Government issued Photo ID with scrubbed out privacy information. 

Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, and Systems Integration.

Benefits:

Competitive Pay
Paid Time Off
Sick Leave
Public Holidays
STD/LTD
Health and Dental
401(k)

Employment at CoreSphere is contingent upon clear and clean results of a thorough background check.

CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.

Required profile