Inside Sales Account Manager

Please note that the salary information shown is a general guideline only. Salaries are based upon a candidate's experience and qualifications, as well as internal equity, market and business considerations.

LOCATION: Remote in the USA and Canada only (Time Zone: EST)

Position Close Date: May 16, 2025

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability! 

Watch a video about the Lighthouse Project to find out more about these efforts!

We are always on the hunt for exciting, team associates passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to vacation planning, reservations, marketing, finance, IT, and customer care. 

Company Benefits Include: Pension Plan, 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, (For associates working outside US, these benefits may vary slightly) Work from home options, and home office internet reimbursement.

Exciting Travel Benefits? Of Course! We are a travel company.

THE ROLE: 

As an Inside Sales Account Manager, you'll be the driving force behind our sales growth, serving both external customers and internal partners. You'll manage mid-level travel agency accounts, build relationships, and expand business through outbound calls and correspondence campaigns. You'll also provide problem-solving support, redirecting inquiries to the appropriate departments when necessary.

REQUIRED EXPERIENCE/SKILLS:

• Experience in inside sales and marketing within the travel industry
• Self-starter, proactive attitude
• Strong problem-solving and resolution skills
• Excellent customer service skills
• Outstanding relationship-building abilities
• Ability to analyze sales data
• Expertise in MS Suite (Teams, PowerPoint, Excel, Dynamics) and CRM systems like Salesforce

PREFERRED EXPERIENCE/SKILLS:

• Managing travel industry sales accounts
• Familiarity with leisure travel products and destinations, especially Globus family of brands
• Business and sales acumen
• Understanding of sales reports and metrics for informed business decisions

RESPONSIBILITIES:

• Educate travel advisors on our products, destinations, and promotions through outbound calls and e-campaigns
• Generate marketing materials to boost sales opportunities and train advisors on self-serve marketing systems
• Address travel advisor inquiries about Globus family of brands, ensuring timely and positive resolutions
• Onboard new accounts, including home-based and independent contractor advisors, ensuring they have the tools to succeed
• Encourage use of the Travel Advisor Portal (TAP) and conduct necessary trainings
• Participate in webinars, trainings, and travel shows/events as needed
• Stay updated on company products and competitive landscape to be a trusted resource
• Maintain advisor/agency updates in the CRM database
• Collaborate with Business Development Managers to meet travel partner needs and increase sales
• Contribute to team efforts by supporting related projects and departments

EDUCATION

• Bachelor's degree (B.A.) from a four-year college or university, or equivalent combination of education and experience

ABOUT THE DEPARTMENT

Travel Agency Sales consists of Senior Directors, Business Development Managers, Account Managers and Inside Sales Account Managers The team increases sales for over 9,000 of our travel agency partners. They share product and destination information, promotions and incentives, and sales and marketing tools to help our agencies market and sell to their clients. Our Field Sales team (Business Development Managers) visit agencies, meet with owners/managers, conduct product training, and attend many industry shows/conferences to spread the Globus news. Our Account Managers support the three key verticals (National Accounts, Key Accounts and Strategic Accounts) along with Senior Directors. Our Inside Sales Managers conduct call campaigns, e-mail campaigns, and provide marketing flyers and tools to help educate the travel agent community.

EEOC

Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.