Offer summary

Qualifications:

Experience in a healthcare or dental environment is preferred., Strong communication skills for interacting with patients and orthodontic offices., Technical proficiency to troubleshoot issues with monitoring systems., Attention to detail for maintaining data integrity and accuracy..

Key responsabilities:

Monitor and review incoming patient scans for accuracy and completeness.

Communicate with orthodontic offices and patients to provide support and guidance.

Troubleshoot and resolve technical issues related to the orthodontic dashboard.

Collaborate with team members to improve processes and maintain effective communication.

Job description

· Monitor Patient Scans: Review incoming patient scans submitted through the orthodontic dashboard, ensuring accuracy and completeness.

· Communicate with Orthodontic Offices and Patients: Respond promptly to messages and alerts from orthodontic offices and patients regarding patient scans and inquiries, providing support and guidance as needed.

· Troubleshoot Technical Issues: Address any technical issues or challenges that arise with the orthodontic dashboard or scanning process, troubleshooting and resolving issues efficiently.

· Provide Patient Support: Assist patients with questions or concerns related to the remote monitoring process, offering guidance on scanning procedures and addressing any issues or inquiries they may have.

· Maintain Data Integrity: Ensure that patient data is accurately documented and maintained within the orthodontic dashboard, maintaining data integrity and adhering to established protocols.

· Collaborate with Team: Work collaboratively with other Monitoring Specialists and team members to ensure seamless operations and effective communication within the organization.

· Adhere to Protocols: Follow established protocols and procedures for remote monitoring, ensuring compliance with regulatory requirements and industry standards.

· Continuously Improve Processes: Identify opportunities for process improvement and contribute to the development of best practices and workflow enhancements within the remote monitoring department.

· Provide Feedback: Offer feedback and insights to leadership regarding system usability, customer experiences, and opportunities for improvement in the remote monitoring platform or processes.

Required profile